Assistant General Manager - Premium Services

Midwest Shooting Center; Wheeling (WV); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employee discounts

Career growth opportunities

Job summary

Midwest Shooting Center is seeking an Assistant General Manager - Premium Services in Wheeling, WV to lead member and training client care, onboarding, account management, and retention.

You’ll coach instructors, oversee scheduling, payments, and renewals, and collaborate with Sales and Retail teams to deliver exceptional service for our members. The role includes base salary and performance incentives, health benefits, and career growth opportunities.

Qualifications

• Proven ability to deliver high-quality customer service.
• Strong communication and relationship-building skills.
• Experience coaching front-line staff and managing teams.

Responsibilities

• Oversee onboarding, payments, renewals, and account management.
• Manage training client experience and scheduling of sessions.
• Coach instructors to maintain safety, consistency, and professionalism.
• Respond to member inquiries with proactive, professional solutions.
• Analyze retention, delinquency, and satisfaction metrics to identify improvements.
• Drive member retention and satisfaction through exceptional service standards.
• Collaborate with Sales and Retail/Range teams for smooth handoffs.

Skills

Customer service

Communication

Coaching

Job description

Position: Assistant General Manager - Premium Services

Location: Wheeling, WV

Job Id: 331

# of Openings: 1

Assistant General Manager
Premium Services
Midwest Shooting Center
Full-time | $50,000–$60,000 per year (base + performance incentives)

About Us

Midwest Shooting Center is redefining the modern shooting range experience through professionalism, hospitality, and a focus on safety and service. With multiple locations and a growing member base, we are building a customer-first culture that sets the standard in our industry.

Position Overview

As a Premium Services Manager, you’ll lead all aspects of member and training client care. From onboarding and account management to issue resolution and retention, you’ll ensure every client and member interaction is handled with accuracy, responsiveness, and care. You’ll also coach and support your team to deliver consistent, high-quality service that keeps members engaged and loyal.

What You’ll Do

• Oversee all account management processes including onboarding, freezes, payments, delinquency, cancellations, and renewals.
• Manage the training client experience, ensuring sessions are scheduled, delivered, and supported effectively
• Coach and support instructor to uphold Safety, consistency, and professionalism in every training session.
• Respond quickly to member inquiries and concerns, providing proactive and professional solutions.
• Track and analyze key metrics such as retention, delinquency, and satisfaction to identify improvement opportunities.
• Drive member retention and satisfaction through exceptional service standards.
• Partner with Sales and Retail/Range teams to ensure smooth handoffs and cross-department collaboration.
• Conduct regular team meetings, performance reviews, and service audits to maintain accountability and alignment.

What Success Looks Like

• Members and training clients remain active and engaged long-term.
• Accounts are accurate, compliant, and efficiently managed.
• Member and client issues are resolved promptly and effectively.
• Online reviews and NPS (Net Promoter Score) consistently reflect exceptional service.
• Collaboration between departments enhances the overall guest experience.

Who You Are

• Highly responsive and customer-service oriented.
• Excellent communicator and empathetic problem-solver.
• Organized, detail-driven, and capable of managing multiple priorities.
• Experienced in coaching and developing front-line service staff.
• Collaborative, professional, and comfortable working across departments.
• Annual salary range: $50,000–$60,000, depending on experience and performance.
• Performance-based incentives.
• Health, dental, and vision insurance.
• Employee discounts on products, services, and training.
• Career growth opportunities within a rapidly expanding company.

Join the Midwest Shooting Center Team

If you’re passionate about delivering exceptional service, developing people, and creating long-term customer loyalty, we want to hear from you.