Guest Experience & Membership Sales Specialist

Midwest Shooting Center; Lansing (MI); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employee discounts

Career growth opportunities

Job summary

Midwest Shooting Center in Lansing, MI is seeking a Guest Services Specialist to drive membership growth and premium guest experiences. The role centers on conducting Sample Sessions and converting prospects into training agreements and memberships.

You will coach teammates on the sales process, manage schedules with sales specialists, and ensure fast, professional follow-up on inquiries. This full-time position offers $17 per hour plus commissions and benefits.

Qualifications

• Excellent communication and sales skills for one-on-one sessions.
• Ability to coach and develop team members on membership sales.
• Organized with solid follow-up and performance tracking.
• Positive, customer-first attitude with professional demeanor.
• Experience with membership or service sales is a plus.

Responsibilities

• Conduct Sample Sessions and convert to training agreements and memberships.
• Close new membership sales and manage appointments.
• Coach team on membership and premium service sales process.
• Coordinate with sales specialists to manage schedules and add clients.
• Ensure fast, professional follow-up on leads and inquiries.
• Track and report key sales metrics like memberships and conversions.
• Participate in meetings to review performance and align on goals.
• Partner with managers to align strategies and guest experience.
• Represent the company with professionalism.

Skills

Sales experience

Coaching

Organization

Communication

Leadership

Customer service

Job description

Midwest Shooting Center in Lansing, MI is seeking a Guest Services Specialist to drive membership growth and premium guest experiences. The role centers on conducting Sample Sessions and converting prospects into training agreements and memberships.

You will coach teammates on the sales process, manage schedules with sales specialists, and ensure fast, professional follow-up on inquiries. This full-time position offers $17 per hour plus commissions and benefits.