Membership Growth & Engagement Manager — Hybrid (Remote Fridays)

Houston Apartment Association; Houston (TX); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

401K plan

Medical benefits

Dental benefits

Remote Fridays

Job summary

Houston Apartment Association is seeking a Membership Development and Engagement Manager to oversee recruitment, onboarding, engagement, retention, billing, and records. This role requires strong judgment, initiative, and organizational skills, with the ability to work independently and collaborate with the VP of Membership Development and colleagues.

The position focuses on membership operations, onboarding, renewal, and retention, while maintaining communications and databases.

Qualifications

• 5+ years of relevant professional experience; two years in association management or multifamily housing preferred.
• Proficiency in Microsoft Office applications, social media platforms, and database management systems.
• Strong written and verbal communication skills; ability to prepare concise correspondence, forms, presentations, and reports.
• Excellent organizational and time-management skills; ability to manage multiple priorities and meet deadlines.
• Demonstrated initiative, sound judgment, problem-solving abilities, and ability to work independently while collaborating with colleagues across departments.
• Strong interpersonal skills and ability to build positive relationships with members, prospective members, and industry partners.
• Ability and willingness to travel as needed and attend occasional evening and weekend meetings and events.

Responsibilities

• Partner with the VP of Membership Development to manage membership operations and initiatives.
• Assist prospective members with membership options, benefits, and application requirements.
• Oversee new member applications, account setup, and membership records.
• Manage the membership database and ensure accurate member information.
• Process membership billing adjustments related to portfolio and category changes and monitor member product usage.
• Coordinate with Accounting on dues collection, billing questions, and outstanding balances.

Skills

Microsoft Office

Database management

Social media platforms

Written & verbal communication

Organization & time management

Independent work

Interpersonal skills

Travel readiness

Tools

Microsoft Office

CRM/database systems

Job description

Houston Apartment Association is seeking a Membership Development and Engagement Manager to oversee recruitment, onboarding, engagement, retention, billing, and records. This role requires strong judgment, initiative, and organizational skills, with the ability to work independently and collaborate with the VP of Membership Development and colleagues.

The position focuses on membership operations, onboarding, renewal, and retention, while maintaining communications and databases.