Membership & Engagement Manager

Soho House & Co; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Care + 401K

Paid Time Off

Career Development

Soho Impact

Learning & Development

Cookhouse & House Tonic

Team Events

Job summary

Soho House Austin is seeking a Membership Manager to support the Head of Membership with onboarding new members, monitoring behaviour, and driving retention. The role acts as a frontline contact for members, ensuring timely follow-ups and high satisfaction.

You will attend Membership Committee meetings and help prepare applications for review. The position requires hands-on administration, strong organisation, and experience with Salesforce to keep member records and communications running

Qualifications

• Strong organisational and administrative skills with calendar management experience.
• Excellent interpersonal and communication abilities with a wide range of people.
• Attention to detail in recording member behaviour and feedback.
• Proactive, discreet, professional in sensitive situations.

Responsibilities

• Assist Head of Membership in member onboarding, introductions and rule explanation.
• Monitor member behaviour and log in Salesforce; escalate issues as needed.
• Support retention efforts and engagement initiatives with internal teams.
• Prepare membership applications and committee meeting materials.
• Maintain member records and generate reports on membership performance and retention.

Skills

Organisational skills

Interpersonal skills

Communication

Problem-solving

Tools

Salesforce

CRM systems

Job description

Soho House Austin is seeking a Membership Manager to support the Head of Membership with onboarding new members, monitoring behaviour, and driving retention. The role acts as a frontline contact for members, ensuring timely follow-ups and high satisfaction.

You will attend Membership Committee meetings and help prepare applications for review. The position requires hands-on administration, strong organisation, and experience with Salesforce to keep member records and communications running