Membership Growth & Engagement Coordinator (Hybrid)

Hillwood; Washington; Hybrid; USD 51,000 - 63,000; Full time

Benefits offered by this job

Health coverage with HSA contributions

Retirement plan with employer match

Life and disability insurance

Metro commuter benefits

Vacation & sick leave

Free museum admission

Free on-site parking

Casual Monday

Job summary

Hillwood Estate, Museum & Gardens seeks a Membership Coordinator to support growth, retention, and engagement of our membership program. You will collaborate across departments to ensure excellent member experiences, manage memberships, renewals, gifts, and related transactions, and help drive campaigns for acquisitions and renewals.

The role emphasizes data integrity in Tessitura, reporting, and cross‑departmental coordination, with remote work up to 35% and travel as needed.

Qualifications

• Three or more years in membership, development, marketing, or related field.
• Familiarity with donor cycles, fundraising principles, and donor confidentiality.
• Experience with CRM software; Tessitura is strongly preferred.

Responsibilities

• Manage day-to-day membership operations including renewals, upgrades, and gift memberships.
• Maintain accurate Tessitura records and ensure member data accuracy.
• Respond to member inquiries with professional, proactive service.
• Coordinate membership fulfillment, cards, acknowledgments, and renewal notices.
• Support acquisition, renewal, and retention campaigns with Marketing.

Skills

Membership operations

CRM experience

Data reporting

Customer service

Attention to detail

Tools

Tessitura

Microsoft Office 365

Job description

Hillwood Estate, Museum & Gardens seeks a Membership Coordinator to support growth, retention, and engagement of our membership program. You will collaborate across departments to ensure excellent member experiences, manage memberships, renewals, gifts, and related transactions, and help drive campaigns for acquisitions and renewals.

The role emphasizes data integrity in Tessitura, reporting, and cross‑departmental coordination, with remote work up to 35% and travel as needed.