Membership Development & Engagement Manager

Houston Apartment Association; Houston (TX); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

401K plan

Medical benefits

Dental benefits

Remote Fridays

Job summary

Houston Apartment Association is seeking a Membership Development and Engagement Manager to oversee recruitment, onboarding, engagement, retention, billing, and records. This role requires strong judgment, initiative, and organizational skills, with the ability to work independently and collaborate with the VP of Membership Development and colleagues.

The position focuses on membership operations, onboarding, renewal, and retention, while maintaining communications and databases.

Qualifications

• 5+ years of relevant professional experience; two years in association management or multifamily housing preferred.
• Proficiency in Microsoft Office applications, social media platforms, and database management systems.
• Strong written and verbal communication skills; ability to prepare concise correspondence, forms, presentations, and reports.
• Excellent organizational and time-management skills; ability to manage multiple priorities and meet deadlines.
• Demonstrated initiative, sound judgment, problem-solving abilities, and ability to work independently while collaborating with colleagues across departments.
• Strong interpersonal skills and ability to build positive relationships with members, prospective members, and industry partners.
• Ability and willingness to travel as needed and attend occasional evening and weekend meetings and events.

Responsibilities

• Partner with the VP of Membership Development to manage membership operations and initiatives.
• Assist prospective members with membership options, benefits, and application requirements.
• Oversee new member applications, account setup, and membership records.
• Manage the membership database and ensure accurate member information.
• Process membership billing adjustments related to portfolio and category changes and monitor member product usage.
• Coordinate with Accounting on dues collection, billing questions, and outstanding balances.

Skills

Microsoft Office

Database management

Social media platforms

Written & verbal communication

Organization & time management

Independent work

Interpersonal skills

Travel readiness

Tools

Microsoft Office

CRM/database systems

Job description

The Membership Development and Engagement Manager position plays an integral role in the success and effectiveness of the Membership Department, overseeing and supporting initiatives related to membership recruitment, onboarding, engagement, retention, billing, and membership records. This position cultivates and maintains strong relationships with prospective and current members while managing membership operations, processes, and communications.

The ideal candidate demonstrates sound judgment, initiative, creativity, and strong organizational skills, with exceptional attention to detail. This role requires the ability to work independently, manage multiple priorities, and collaborate effectively with the VP of Membership Development and colleagues in the organization.

Membership Operations & Administration

• Partner with the VP of Membership Development to manage membership operations and initiatives.
• Assist prospective members with membership options, benefits, and application requirements.
• Oversee new member applications, account setup, and membership records.
• Manage the membership database and ensure accurate member information.
• Process membership billing adjustments related to portfolio and category changes and monitor member product usage.
• Coordinate with Accounting on dues collection, billing questions, and outstanding balances.

Member Onboarding, Engagement & Retention

• Manage new member communications, onboarding, and fulfillment of membership materials.
• Promote HAA benefits, programs, resources, and marketing services to new and existing members.
• Coordinate membership renewals, reinstatements, and retention outreach.
• Maintain membership information on HAA's website and other communication platforms.

Departmental Operations & Coordination

• Coordinate committee and membership meetings, including agendas, materials, minutes, registration, and follow-up.
• Provide administrative support for supplier marketing services, including billing, mailings, and inventory.
• Assist with publication content and coordination.
• Prepare presentations, email lists, member communications, and other departmental materials.

Reporting & Communication

• Prepare membership reports and trend analyses for the VP of Membership Development.
• Monitor membership activity and identify opportunities to improve engagement and retention.
• Maintain effective communication with members, prospective members, committee volunteers, and internal departments.

Job Requirements

• 5+ years of relevant professional experience; two years of experience in association management or the multifamily housing industry preferred.
• Proficiency in Microsoft Office applications, social media platforms, and database management systems.
• Strong written and verbal communication skills, with the ability to prepare concise correspondence, develop forms, create presentations, and generate database reports.
• Excellent organizational and time-management skills, with the ability to manage multiple priorities, meet deadlines, and maintain a high level of accuracy and attention to detail.
• Demonstrated initiative, sound judgment, problem-solving abilities, and the ability to work independently while collaborating effectively with colleagues across departments.
• Strong interpersonal skills and the ability to build and maintain positive relationships with members, prospective members, and industry partners.
• Ability and willingness to travel as needed and attend occasional evening and weekend meetings and events.

Salary and Benefits

Salary will be commensurate with experience. This non-profit trade association offers a great 401K plan, medical and dental benefits.In-office four days a week with remote work on Fridays.