Membership & Programs Coordinator (Hybrid)

Association Headquarters; Alexandria (VA); Hybrid; USD 49,000 - 50,000; Full time

Benefits offered by this job

Hybrid / Flexible work schedules

Medical, Dental, and Vision

Life Insurance (basic)

Disability Insurance (short-term &

PTO & Holidays

Training & Development

Job summary

Association Headquarters in Alexandria, VA is building a pipeline of Membership Coordinators to support membership programs, events, and member services amid rapid growth.

The Membership Coordinator will handle recruitment, retention, database management, and client-facing support, collaborating with the Account Executive and cross-functional teams to deliver exceptional member experiences and drive organizational growth.

Qualifications

• Bachelor's degree in business administration, marketing, communications, or related field.
• Proven experience in membership management, preferably in a nonprofit, association, or membership-based organization.
• Excellent communication and interpersonal skills.
• Knowledge of Your Membership (YM) and Higher Logic Platform a plus.
• Adaptability and Innovation: The ability to adapt to changing market conditions and industry trends, as well as innovative thinking to develop creative solutions to attract and retain members.

Responsibilities

• Membership Recruitment: Prospect outreach, marketing support, conference/event tie-ins, application processing.
• Membership Retention: Renewal management, member engagement, benefits administration, retention analysis.
• Database & Records Management: AMS/CRM maintenance, dues processing, reporting, data integrity.
• Member Services & Support: Customer service, committee support, special programs.

Skills

Communication

Interpersonal skills

Adaptability

Innovation

Education

Bachelor's degree in business administration, marketing, communications, or related field

Job description

Association Headquarters in Alexandria, VA is building a pipeline of Membership Coordinators to support membership programs, events, and member services amid rapid growth.

The Membership Coordinator will handle recruitment, retention, database management, and client-facing support, collaborating with the Account Executive and cross-functional teams to deliver exceptional member experiences and drive organizational growth.