Membership Experience & Growth Manager

Integrated Media Services; United States; Remote; USD 70,000 - 80,000; Full time

Benefits offered by this job

Bonus opportunity

Job summary

Integrated Media Services is seeking a dynamic professional to lead membership experience and growth initiatives. You will oversee the full member journey—from initial interest to onboarding, engagement, retention, and advancement—driving measurable growth and delivering an exceptional member experience.

Collaborating across teams, you will shape education, communication, and engagement strategies, own the day-to-day member experience, and monitor program metrics to guide advancement and

Qualifications

• Experience designing and leading member journeys from interest to renewal.
• Ability to translate data into actionable engagement strategies.
• Strong communication and collaboration across teams to deliver an exceptional member experience.

Responsibilities

• Own the full member journey from onboarding through renewal.
• Act as primary point of contact for member support and relationship building.
• Develop and execute strategies to increase engagement, retention, and reactivation.
• Monitor and optimize conversion pipelines and performance.

Skills

Membership growth

Community engagement

Relationship management

Strategic planning

Job description

We are seeking a dynamic and relationship-driven professional to lead membership experience and growth initiatives. This role is responsible for overseeing the full member journey, from initial interest through onboarding, engagement, retention, and advancement.

The ideal candidate is both strategic and hands-on, with a passion for building strong communities, driving measurable growth, and delivering an exceptional member experience. This position partners across teams to ensure a seamless experience through education, communication, and engagement.

Key Responsibilities

Membership Growth & Conversion

• Drive membership and program growth through strategic outreach, engagement, and conversion efforts
• Oversee introductory experiences for prospective members and ensure timely, effective follow-up
• Guide prospects through next steps, including discovery conversations and enrollment
• Monitor and optimize conversion pipelines and performance

Member Experience & Engagement

• Own the day-to-day member experience from onboarding through renewal
• Serve as a primary point of contact for member support and relationship building
• Develop and execute strategies to increase engagement, retention, and reactivation
• Ensure new members feel connected and supported within their first 30 days

Program Oversight

• Support and grow professional development programs, including enrollment, progression, and completion
• Track program metrics and guide members through advancement pathways
• Maintain visibility into program performance and identify opportunities for growth

Community & Communication Management

• Oversee member communications to ensure timely, personalized, and professional interactions
• Support community engagement initiatives such as forums, campaigns, and outreach efforts
• Monitor trends in member feedback, engagement, and retention to inform improvements

Education & Content Coordination

• Coordinate execution of educational initiatives such as webinars and digital programming
• Manage speaker communication, timelines, and content workflows
• Support content and publication processes from editing through final delivery

Operations & Process Excellence

• Maintain accurate member records, tracking systems, and reporting
• Partner with internal teams to support billing, renewals, and account management
• Identify and implement improvements to systems, workflows, and the overall member experience

Success Measures

• Growth in membership and program enrollment
• Increased conversion rates from prospective to active members
• Strong member engagement and retention metrics
• Positive onboarding experience within the first 30 days
• Timely, accurate communication and execution
• Consistent delivery of educational and member-facing initiatives

Key Performance Indicators (KPIs)

• Membership growth and retention rate
• Program enrollment and advancement metrics
• Conversion rates (prospect to member)
• Communication response time
• Execution accuracy and timeliness

Additional Responsibilities

• Support team initiatives and special projects to drive organizational goals

Must be proficient in Microsoft Outlook, Teams, PowerPoint & Excel.

• Salary: $70,000 - $80,000 based on experience plus bonus opportunity
• Location: Remote
• Travel: Up to approximately 10 times per year