Museum Membership & Engagement Specialist - Hybrid

Hillwood; Washington (District of Columbia); Hybrid; USD 51,000 - 63,000; Full time

Benefits offered by this job

Health coverage with HSA contributions

Retirement plan with employer match

Life and disability insurance

Metro commuter benefits

Paid time off: vacation, sick leave, H

Free museum admission

Free on-site parking

Job summary

Hillwood Estate, Museum & Gardens is seeking a Membership Coordinator in Washington, DC to support growth, retention, and engagement of the museum’s membership program. You will manage day-to-day operations, renewals, upgrades, and gift memberships, maintaining accurate records in Tessitura and ensuring timely acknowledgments.

You will collaborate across Development, Marketing, Visitor Services, and Finance to drive acquisition and renewal campaigns, track performance, and deliver regular

Qualifications

• Three or more years of experience in membership, development, marketing, or related field, preferably in a museum or cultural organization.
• Experience with donor cycles, fundraising principles, and donor confidentiality.
• Experience using CRM or fundraising software; Tessitura preferred.

Responsibilities

• Manage day-to-day membership operations, renewals, upgrades, and gift memberships.
• Maintain accurate membership records in Tessitura and ensure benefits and correspondence are up to date.
• Provide professional customer service and respond to member questions.
• Coordinate membership fulfillment, cards, acknowledgments, and renewal notices.
• Support campaigns to acquire new members and improve renewals/retention.
• Collaborate with Marketing on membership communications and campaigns.
• Track performance and identify trends in acquisition, renewals, retention, and revenue.
• Coordinate member communications and events to strengthen member connections.
• Develop initiatives to engage members and drive upgrades and long-term relationships.
• Support identification of members for increased philanthropic support with Development.
• Prepare regular membership reports and ensure data integrity for planning.

Skills

Membership operations

CRM (Tessitura)

Customer service

Data reporting

Organization

Writing

Interpersonal skills

Cross-department collaboration

Tools

Tessitura

Microsoft Office

Job description

Hillwood Estate, Museum & Gardens is seeking a Membership Coordinator in Washington, DC to support growth, retention, and engagement of the museum’s membership program. You will manage day-to-day operations, renewals, upgrades, and gift memberships, maintaining accurate records in Tessitura and ensuring timely acknowledgments.

You will collaborate across Development, Marketing, Visitor Services, and Finance to drive acquisition and renewal campaigns, track performance, and deliver regular