Membership Growth & Engagement Lead

Stepping Stones Museum for Children; East Norwalk (CT); On-site; USD 60,000 - 75,000; Full time

Job summary

Stepping Stones is seeking a Membership Manager to lead the museum's membership program. You will design and implement a comprehensive strategy to grow membership, deepen engagement, and convert visitors into lifelong members, while serving as the primary contact for all membership inquiries.

In this full-time role, you’ll collaborate with the Development, Marketing, and Operations teams to create compelling benefits, manage member records, and analyze engagement metrics to guide leadership

Qualifications

• Bachelor’s degree or equivalent experience.
• Experience in membership or visitor services.
• Experience with CRM systems (Blackbaud preferred) and managing constituent data.
• Excellent written and verbal communication; ability to articulate the museum's mission.

Responsibilities

• Design and implement a strategy to expand membership and build lasting relationships with visitors.
• Serve as the primary Membership representative at front desk, museum experiences, and events.
• Develop member benefits and experiences to boost value and satisfaction.
• Collaborate with Development, Marketing, and other teams to create collateral and communications.
• Maintain member records and fulfillments, including renewals and member cards.
• Analyze attendance and engagement metrics and report findings to leadership.
• Represent Stepping Stones to raise community awareness and drive visitation.

Skills

CRM systems

Communication

Project management

Collaboration

Education

Bachelor's degree or equivalent experience

Tools

Blackbaud

Job description

Stepping Stones is seeking a Membership Manager to lead the museum's membership program. You will design and implement a comprehensive strategy to grow membership, deepen engagement, and convert visitors into lifelong members, while serving as the primary contact for all membership inquiries.

In this full-time role, you’ll collaborate with the Development, Marketing, and Operations teams to create compelling benefits, manage member records, and analyze engagement metrics to guide leadership