Membership Experience Coordinator - Hybrid/Remote

MSS MJH Shared Services; Rockville (MD); Hybrid; USD 45,000 - 52,000; Full time

Benefits offered by this job

Hybrid work schedule

Health insurance

401(k) with company match

Employee Assistance Program

Job summary

MSS MJH Shared Services is seeking a Coordinator for Membership Services based in Rockville, MD. The role involves supporting the membership team, maintaining data accuracy, and ensuring engagement records are updated in the CRM.

The ideal candidate will possess a Bachelor’s degree or equivalent experience, strong customer service skills, and proficiency in Microsoft Office. This position offers a hybrid work schedule with a salary range of $45,000 – $52,000 yearly.

Qualifications

• Bachelor’s degree in marketing, communication, business, or a similar field.
• Demonstrated experience delivering high-quality customer service.
• Experience working with a membership database is preferred.

Responsibilities

• Respond to member inquiries and provide support through various channels.
• Maintain and update contact records in the CRM.
• Participate in processing membership data accurately.

Skills

Customer service skills

Clear communication

Organizational skills

Attention to detail

Analytical thinking

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office Suite

Membership database

Job description

MSS MJH Shared Services is seeking a Coordinator for Membership Services based in Rockville, MD. The role involves supporting the membership team, maintaining data accuracy, and ensuring engagement records are updated in the CRM.

The ideal candidate will possess a Bachelor’s degree or equivalent experience, strong customer service skills, and proficiency in Microsoft Office. This position offers a hybrid work schedule with a salary range of $45,000 – $52,000 yearly.