Membership Coordinator

Hillwood; Washington; Hybrid; USD 51,000 - 63,000; Full time

Benefits offered by this job

Health coverage with HSA contributions

Retirement plan with employer match

Life and disability insurance

Metro commuter benefits

Vacation & sick leave

Free museum admission

Free on-site parking

Casual Monday

Job summary

Hillwood Estate, Museum & Gardens seeks a Membership Coordinator to support growth, retention, and engagement of our membership program. You will collaborate across departments to ensure excellent member experiences, manage memberships, renewals, gifts, and related transactions, and help drive campaigns for acquisitions and renewals.

The role emphasizes data integrity in Tessitura, reporting, and cross‑departmental coordination, with remote work up to 35% and travel as needed.

Qualifications

• Three or more years in membership, development, marketing, or related field.
• Familiarity with donor cycles, fundraising principles, and donor confidentiality.
• Experience with CRM software; Tessitura is strongly preferred.

Responsibilities

• Manage day-to-day membership operations including renewals, upgrades, and gift memberships.
• Maintain accurate Tessitura records and ensure member data accuracy.
• Respond to member inquiries with professional, proactive service.
• Coordinate membership fulfillment, cards, acknowledgments, and renewal notices.
• Support acquisition, renewal, and retention campaigns with Marketing.

Skills

Membership operations

CRM experience

Data reporting

Customer service

Attention to detail

Tools

Tessitura

Microsoft Office 365

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Marketing & Communications Full-Time Regular Full-Time Washington, DC, US

Salary: $57,000.00 Annually

Department: Development

Employment Status: Full-Time, Exempt

Hillwood Estate, Museum & Gardens welcomes over 100,000 visitors each year to experience our art collection, gardens, and the extraordinary legacy of our founder, Marjorie Merriweather Post. Our members play an important role in supporting Hillwood and helping sustain the museum, gardens, programs, exhibitions, and experiences we offer.

We are seeking a Membership Coordinator to support the growth, retention, and engagement of Hillwood’s membership program. Working alongside another Membership Coordinator, this role helps manage day-to-day membership operations, communications, benefits, data, reporting, and initiatives designed to build and maintain a diverse community of loyal Hillwood members.

About the Role:

As Membership Coordinator, you will work collaboratively across Development, Marketing, Visitor Services, Finance, and other departments to provide an excellent member experience while supporting Hillwood’s membership acquisition, participation, and renewal goals.

Your role will include:

• Managing day-to-day membership operations, including memberships, renewals, upgrades, gift memberships, and related transactions.
• Maintaining accurate membership records in Tessitura and ensuring member information, benefits, and correspondence remain up to date.
• Responding to member questions and requests and providing helpful, professional customer service.
• Coordinating membership fulfillment, including membership cards, acknowledgments, renewal notices, and other member materials.
• Supporting strategies and campaigns designed to acquire new members, encourage renewals, and improve retention.
• Collaborating with Marketing on membership communications, direct mail, email campaigns, audience targeting, and campaign schedules.
• Tracking membership performance and identifying trends and opportunities related to acquisition, renewals, retention, revenue, and participation.
• Coordinating member communications, programs, events, previews, and benefits that strengthen members’ connection to Hillwood.
• Helping develop initiatives that encourage member engagement, upgrades, and long‑term relationships with Hillwood.
• Supporting the identification and cultivation of members with potential for increased philanthropic support in collaboration with Development colleagues.
• Preparing regular membership reports and using Tessitura and related tools to maintain data integrity and support planning and decision-making.
• Working with Finance to reconcile membership transactions and support accurate revenue reporting.
• Cross‑training with other membership staff to provide backup coverage and maintain continuity of operations.

What You Bring:

• Three or more years of experience in membership, development, marketing, or a related field, preferably within a museum or cultural organization.
• An understanding of fundraising principles, the donor cycle, and donor confidentiality.
• Experience using customer relationship management or fundraising software; experience with Tessitura or a comparable CRM is strongly preferred.
• Strong writing, verbal communication, interpersonal, and relationship‑building skills.
• Excellent organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines.
• Analytical and reporting skills, including the ability to interpret membership data and prepare reports and materials.
• A customer‑service mindset and the ability to build positive relationships with members and colleagues.
• A proactive, goal‑driven approach with the ability to turn strategies into practical plans and measurable results.
• The ability to work independently, exercise sound judgment, and collaborate effectively with colleagues across departments.
• Proficiency with Microsoft Office, Office 365, and other job‑related computer systems.
• Experience with direct mail production and vendor relationships is preferred.

This position generally comprises six to ten eight‑hour workdays within a two‑week period, with remote work permitted up to 35% of the time. Some travel may be required.

The position requires the ability to stand, walk, and/or sit for extended periods; move throughout Hillwood’s buildings and campus grounds; navigate stairs and varying terrain; and lift, drag, or move up to 50 pounds unassisted. The position may also involve working in varying indoor and outdoor weather conditions. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

About Us:

Hillwood Estate, Museum & Gardens is committed to fostering a positive and inclusive work environment where all voices are heard. We inspire both staff and visitors through the legacy of our founder, Marjorie Merriweather Post, and her dedication to art, culture, and beauty. As a private cultural institution, Hillwood offers stable, year‑round employment independent of government funding cycles, providing exceptional visitor experiences regardless of external circumstances.

We Offer:

• A dynamic and inclusive workplace culture.
• Support for professional development with opportunities to learn and grow.
• Comprehensive health coverage with HSA contributions up to $3,000 annually.
• Retirement Savings Plan with up to a 5% employer match.
• Life and disability insurance at no cost to you.
• Metro commuter benefits of up to $100 per month.
• Three weeks of vacation, 80 hours of sick leave, and 11 paid holidays.
• Mental wellness support.
• Discounts on Museum Shop merchandise and café items.
• Free admission to the museum and festival days.
• Casual Monday
• Free on‑site parking.

Hillwood is seeking applicants from all backgrounds and educational levels to ensure we get the best, most creative talent on our team. We are an equal opportunity employer, and we encourage people who identify as Black, Indigenous, people of color and people with marginalized identities to apply for open positions.