Membership Coordinator

Hillwood; Washington (District of Columbia); Hybrid; USD 51,000 - 63,000; Full time

Benefits offered by this job

Health coverage with HSA contributions

Retirement plan with employer match

Life and disability insurance

Metro commuter benefits

Paid time off: vacation, sick leave, H

Free museum admission

Free on-site parking

Job summary

Hillwood Estate, Museum & Gardens is seeking a Membership Coordinator in Washington, DC to support growth, retention, and engagement of the museum’s membership program. You will manage day-to-day operations, renewals, upgrades, and gift memberships, maintaining accurate records in Tessitura and ensuring timely acknowledgments.

You will collaborate across Development, Marketing, Visitor Services, and Finance to drive acquisition and renewal campaigns, track performance, and deliver regular

Qualifications

• Three or more years of experience in membership, development, marketing, or related field, preferably in a museum or cultural organization.
• Experience with donor cycles, fundraising principles, and donor confidentiality.
• Experience using CRM or fundraising software; Tessitura preferred.

Responsibilities

• Manage day-to-day membership operations, renewals, upgrades, and gift memberships.
• Maintain accurate membership records in Tessitura and ensure benefits and correspondence are up to date.
• Provide professional customer service and respond to member questions.
• Coordinate membership fulfillment, cards, acknowledgments, and renewal notices.
• Support campaigns to acquire new members and improve renewals/retention.
• Collaborate with Marketing on membership communications and campaigns.
• Track performance and identify trends in acquisition, renewals, retention, and revenue.
• Coordinate member communications and events to strengthen member connections.
• Develop initiatives to engage members and drive upgrades and long-term relationships.
• Support identification of members for increased philanthropic support with Development.
• Prepare regular membership reports and ensure data integrity for planning.

Skills

Membership operations

CRM (Tessitura)

Customer service

Data reporting

Organization

Writing

Interpersonal skills

Cross-department collaboration

Tools

Tessitura

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Marketing & Communications Full-Time Regular Full-Time Washington, DC, US

Salary: $57,000.00 Annually

Department: Development

Employment Status: Full-Time, Exempt

Hillwood Estate, Museum & Gardens welcomes over 100,000 visitors each year to experience our art collection, gardens, and the extraordinary legacy of our founder, Marjorie Merriweather Post. Our members play an important role in supporting Hillwood and helping sustain the museum, gardens, programs, exhibitions, and experiences we offer.

We are seeking a Membership Coordinator to support the growth, retention, and engagement of Hillwood’s membership program. Working alongside another Membership Coordinator, this role helps manage day-to-day membership operations, communications, benefits, data, reporting, and initiatives designed to build and maintain a diverse community of loyal Hillwood members.

About the Role:

As Membership Coordinator, you will work collaboratively across Development, Marketing, Visitor Services, Finance, and other departments to provide an excellent member experience while supporting Hillwood’s membership acquisition, participation, and renewal goals.

Your role will include:

• Managing day-to-day membership operations, including memberships, renewals, upgrades, gift memberships, and related transactions.
• Maintaining accurate membership records in Tessitura and ensuring member information, benefits, and correspondence remain up to date.
• Responding to member questions and requests and providing helpful, professional customer service.
• Coordinating membership fulfillment, including membership cards, acknowledgments, renewal notices, and other member materials.
• Supporting strategies and campaigns designed to acquire new members, encourage renewals, and improve retention.
• Collaborating with Marketing on membership communications, direct mail, email campaigns, audience targeting, and campaign schedules.
• Tracking membership performance and identifying trends and opportunities related to acquisition, renewals, retention, revenue, and participation.
• Coordinating member communications, programs, events, previews, and benefits that strengthen members’ connection to Hillwood.
• Helping develop initiatives that encourage member engagement, upgrades, and long-term relationships with Hillwood.
• Supporting the identification and cultivation of members with potential for increased philanthropic support in collaboration with Development colleagues.
• Preparing regular membership reports and using Tessitura and related tools to maintain data integrity and support planning and decision-making.
• Working with Finance to reconcile membership transactions and support accurate revenue reporting.
• Cross-training with other membership staff to provide backup coverage and maintain continuity of operations.

What You Bring:

• Three or more years of experience in membership, development, marketing, or a related field, preferably within a museum or cultural organization.
• An understanding of fundraising principles, the donor cycle, and donor confidentiality.
• Experience using customer relationship management or fundraising software; experience with Tessitura or a comparable CRM is strongly preferred.
• Strong writing, verbal communication, interpersonal, and relationship-building skills.
• Excellent organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines.
• Analytical and reporting skills, including the ability to interpret membership data and prepare reports and materials.
• A customer-service mindset and the ability to build positive relationships with members and colleagues.
• A proactive, goal-driven approach with the ability to turn strategies into practical plans and measurable results.
• The ability to work independently, exercise sound judgment, and collaborate effectively with colleagues across departments.
• Proficiency with Microsoft Office, Office 365, and other job-related computer systems.
• Experience with direct mail production and vendor relationships is preferred.

This position generally comprises six to ten eight-hour workdays within a two-week period, with remote work permitted up to 35% of the time. Some travel may be required.

The position requires the ability to stand, walk, and/or sit for extended periods; move throughout Hillwood’s buildings and campus grounds; navigate stairs and varying terrain; and lift, drag, or move up to 50 pounds unassisted. The position may also involve working in varying indoor and outdoor weather conditions. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

About Us:

Hillwood Estate, Museum & Gardens is committed to fostering a positive and inclusive work environment where all voices are heard. We inspire both staff and visitors through the legacy of our founder, Marjorie Merriweather Post, and her dedication to art, culture, and beauty. As a private cultural institution, Hillwood offers stable, year-round employment independent of government funding cycles, providing exceptional visitor experiences regardless of external circumstances.

We Offer:

• A dynamic and inclusive workplace culture.
• Support for professional development with opportunities to learn and grow.
• Comprehensive health coverage with HSA contributions up to $3,000 annually.
• Retirement Savings Plan with up to a 5% employer match.
• Life and disability insurance at no cost to you.
• Metro commuter benefits of up to $100 per month.
• Three weeks of vacation, 80 hours of sick leave, and 11 paid holidays.
• Mental wellness support.
• Discounts on Museum Shop merchandise and café items.
• Free admission to the museum and festival days.
• Casual Monday
• Free on-site parking.

Hillwood is seeking applicants from all backgrounds and educational levels to ensure we get the best, most creative talent on our team. We are an equal opportunity employer, and we encourage people who identify as Black, Indigenous, people of color and people with marginalized identities to apply for open positions.

We strive to make the hiring process as accessible as possible. Please do not hesitate to share what will make the process best for you. We cannot guarantee all accommodations; our team will make accommodations where possible with sufficient notice.