Membership Growth Director (Hybrid)

Gastro Girl Inc.; Bethesda (MD); Hybrid; USD 120,000 - 180,000; Full time

Job summary

The American Gastroenterological Association seeks a strategic Director of Membership to lead our membership strategy and operations from Bethesda. You will attract new members, strengthen retention, and guide dues policies using data and strong project management.

Collaborate with Marketing, IT/Data, Finance and program teams to turn strategy into coordinated initiatives with clear goals, owners, timelines, and measurable outcomes.

Qualifications

• 6+ years of progressive experience growing membership.
• Experience developing or partnering on membership marketing, acquisition, and retention strategies.
• Strong project management with ability to manage multiple cross-functional initiatives from idea through execution. PMP certification is a plus.
• Strong analytical skills and experience turning data and member insights into strategy.
• Experience leading teams, managing budgets, and working with volunteer leaders.
• Exceptional organization and follow-through; you create clarity and accountability.

Responsibilities

• Lead membership strategy, including the value proposition, dues, policies, and growth opportunities.
• Set and track KPIs for acquisition, retention, renewal, and engagement.
• Partner with Marketing and Communications to develop effective membership campaigns across recruitment, onboarding, retention, and engagement.
• Use member data, research, and market insights to identify opportunities and drive decisions.
• Lead complex, cross-functional initiatives using strong project and portfolio management practices.
• Manage membership staff and frontline member service.
• Develop strategies for engaging key member constituencies and oversee designated member committees.
• Manage membership budgets, forecasting, and financial performance.
• Partner with IT/Data on AMS, dashboards, data quality, and governance.
• Evaluate and advise on the member experience across programs, processes, and systems

Skills

Membership growth

Strategic planning

Project management

Data-driven decision making

Team leadership

Budget management

Cross-functional collaboration

Analytical skills

Stakeholder engagement

Process improvement

Tools

Protech AMS

Microsoft Office

Data dashboards

Job description

The American Gastroenterological Association seeks a strategic Director of Membership to lead our membership strategy and operations from Bethesda. You will attract new members, strengthen retention, and guide dues policies using data and strong project management.

Collaborate with Marketing, IT/Data, Finance and program teams to turn strategy into coordinated initiatives with clear goals, owners, timelines, and measurable outcomes.