Membership Data & Insights Analyst (Hybrid, DC)

American-College-of-Obstetricians-and-Gynecologists; Washington (District of Columbia); Hybrid; USD 52,000 - 62,000; Full time

Benefits offered by this job

Parental leave

Flexible schedule

Commuting allowance

Paid time off

Health insurance

Dental insurance

Vision insurance

401(k) contributions

Life insurance

Tuition reimbursement

Team outings

Job summary

American College of Obstetricians and Gynecologists (ACOG) seeks a Membership Data Specialist to transform membership data into insights shaping programs, products, and the member lifecycle. You’ll deliver dashboards, reports, and strategic analyses for leadership across departments.

You will audit data quality, support CRM workflows, and partner with IT and Membership teams to strengthen onboarding, renewals, and segmentation while surfacing trends and risks.

Qualifications

• Bachelor’s degree in data analytics, business intelligence, information systems or related field.
• 2 years in data analytics, business intelligence, or CRM/AMS data management.
• Demonstrated experience building dashboards (e.g. Tableau, Power BI preferred) and created predictive models.
• Experience with CRM/AMS systems (NetForum preferred, Salesforce, iMIS, or similar).
• Understanding of membership/customer life cycle.
• Non-profit/association experience preferred

Responsibilities

• Compile, analyze, and interpret member data to formulate reports and guidance for programs, products, and finances.
• Analyze membership lifecycle trends including recruitment, engagement, attrition, and retention risk factors.
• Track and evaluate acquisition and retention performance across key member segments.
• Manage outsourced market research projects and summarize findings for leadership.
• Deliver clear reports and presentations to leadership and cross-functional partners.
• Monitor data accuracy; audit demographics and support CRM workflows.
• Collaborate with IT/data and Membership teams to optimize onboarding, renewals, reporting, and segmentation.
• Identify data quality issues and define requirements for improvements.
• Perform other duties to support organizational priorities.

Skills

Data visualization

SQL

Excel

Predictive modeling

APIs

Communication

Problem solving

Cross-department collaboration

Education

Bachelor’s degree in data analytics or related field

Tools

Power BI

Tableau

Job description

American College of Obstetricians and Gynecologists (ACOG) seeks a Membership Data Specialist to transform membership data into insights shaping programs, products, and the member lifecycle. You’ll deliver dashboards, reports, and strategic analyses for leadership across departments.

You will audit data quality, support CRM workflows, and partner with IT and Membership teams to strengthen onboarding, renewals, and segmentation while surfacing trends and risks.