Director, Membership Growth & Development (Hybrid)

World 50 Group; Atlanta (GA); Hybrid; USD 95,000 - 135,000; Full time

Job summary

World 50 Group is seeking an Associate Director of Membership Development in Atlanta, offering a hybrid work model with 2x weekly in-office presence. You will lead a team of 8–10 MDAs, shape sales strategy, and drive performance through data-driven decision making and cross-functional collaboration.

You will mentor talent, manage pipeline and CRM processes, and partner with product owners to translate insights into operational improvements while maintaining a strong focus on member experience.

Qualifications

• 6+ years of management experience in a sales environment.
• Strong operational acumen with ability to analyze metrics and make data-driven decisions.
• Exceptional interpersonal, communication, and stakeholder management skills.
• Proven ability to motivate, develop, and mentor early-career professionals to drive a high-performance culture.
• Member-focused mindset with commitment to excellence.
• Strong project management, time management, organizational, and problem-solving skills.
• Comfort operating in a fast-paced, dynamic environment with multiple priorities.
• Salesforce experience is a must.

Responsibilities

• Lead, coach, and mentor a team of 8–10 Membership Development Associates (MDAs), with a focus on guiding junior and early-career talent.
• Motivate and hold direct reports accountable for performance, while maintaining strong professional relationships.
• Address conflicts and performance issues promptly and constructively.
• Identify growth opportunities and facilitate development for associates.
• Foster collaboration, engagement, and a positive team culture.
• Support onboarding and training of new hires to ensure successful integration onto the team.
• Ensure the team delivers world-class prospect experience across pipeline management, content management, and sales engagement.
• Partner with the product line owner to bring visibility to operational improvements, implement best practices and build dashboards.
• Serve as the primary resource for MDAs, Membership Group Leaders, and Sales Directors, ensuring professional, proactive, and timely support.
• Monitor metrics and prospect engagement to flag risks, highlight bright spots, and recommend solutions.
• Oversee pipeline management processes, including prospect experience, CRM administration, and prospect communications and content.
• Act as the operations subject-matter expert for the assigned product line.
• Partner with the product line owner to make talent, operational, and strategic decisions.
• Communicate insights and recommendations clearly across internal stakeholders.
• Use data and insights to make proactive, solution-oriented decisions.
• Lead or support initiatives to enhance the Membership Development function.
• Identify, implement and ensure successful adoption of process improvements to optimize operational efficiency and prospect experience.

Job description

World 50 Group is seeking an Associate Director of Membership Development in Atlanta, offering a hybrid work model with 2x weekly in-office presence. You will lead a team of 8–10 MDAs, shape sales strategy, and drive performance through data-driven decision making and cross-functional collaboration.

You will mentor talent, manage pipeline and CRM processes, and partner with product owners to translate insights into operational improvements while maintaining a strong focus on member experience.