Director, Membership

American Gastroenterological Association; Bethesda (MD); Hybrid; USD 120,000 - 180,000; Full time

Job summary

The American Gastroenterological Association seeks a strategic Director of Membership to lead our membership strategy and operations from Bethesda. You will attract new members, strengthen retention, and guide dues policies using data and strong project management.

Collaborate with Marketing, IT/Data, Finance and program teams to turn strategy into coordinated initiatives with clear goals, owners, timelines, and measurable outcomes.

Qualifications

• 6+ years of progressive experience growing membership.
• Experience developing or partnering on membership marketing, acquisition, and retention strategies.
• Strong project management with ability to manage multiple cross-functional initiatives from idea through execution. PMP certification is a plus.
• Strong analytical skills and experience turning data and member insights into strategy.
• Experience leading teams, managing budgets, and working with volunteer leaders.
• Exceptional organization and follow-through; you create clarity and accountability.

Responsibilities

• Lead membership strategy, including the value proposition, dues, policies, and growth opportunities.
• Set and track KPIs for acquisition, retention, renewal, and engagement.
• Partner with Marketing and Communications to develop effective membership campaigns across recruitment, onboarding, retention, and engagement.
• Use member data, research, and market insights to identify opportunities and drive decisions.
• Lead complex, cross-functional initiatives using strong project and portfolio management practices.
• Manage membership staff and frontline member service.
• Develop strategies for engaging key member constituencies and oversee designated member committees.
• Manage membership budgets, forecasting, and financial performance.
• Partner with IT/Data on AMS, dashboards, data quality, and governance.
• Evaluate and advise on the member experience across programs, processes, and systems

Skills

Membership growth

Strategic planning

Project management

Data-driven decision making

Team leadership

Budget management

Cross-functional collaboration

Analytical skills

Stakeholder engagement

Process improvement

Tools

Protech AMS

Microsoft Office

Data dashboards

Job description

Director of Membership

The American Gastroenterological Association is looking for a strategic, creative, and results-oriented Director of Membership.

This role is for someone who brings ideas and knows how to make them happen. The Director will lead AGA’s membership strategy and operations, using data, research, and strong project management to attract new members, strengthen retention, and increase engagement.

Working closely with Marketing, Communications, IT/Data, Finance, and program teams, the Director will turn strategy into coordinated initiatives with clear goals, owners, timelines, and measurable results.

What You’ll Do

• Lead AGA’s membership strategy, including the value proposition, dues, policies, and growth opportunities.
• Set and track key performance indicators for acquisition, retention, renewal, and engagement.
• Partner with Marketing and Communications to develop effective membership marketing strategies and campaigns across recruitment, onboarding, retention, and engagement.
• Use member data, research, and market insights to identify opportunities and drive decisions.
• Lead complex, cross-functional initiatives using strong project and portfolio management practices.
• Manage membership staff and frontline member service.
• Develop strategies for engaging key member constituencies and oversee designated member committees.
• Manage membership budgets, forecasting, and financial performance.
• Partner with IT/Data on AGA's association management system, dashboards, data quality, and governance.
• Evaluate and advise on the member experience across AGA programs, processes, and systems

What You’ll Bring

• Imagination to innovate and the discipline to execute.
• 6+ years of progressive experience with a demonstrated track record of measurably growing membership.
• Experience developing or partnering on membership marketing, acquisition, and retention strategies.
• Strong project management with the ability to manage multiple cross-functional initiatives from idea through execution. PMP certification is a plus.
• Strong analytical skills and experience turning data and member insights into strategy.
• Experience leading teams, managing budgets, and working with volunteer leaders.
• Exceptional organization and follow-through. You create clarity, establish accountability, and get things across the finish line.
• Experience with association management systems, analytics, and reporting tools. AGA uses Protech AMS and the Microsoft suite.
• Medical association experience is a plus.

You don’t need to check every box. If this opportunity excites you and your experience aligns with much of what we’re seeking, we want to hear from you.

Located in Bethesda, Maryland, AGA is a hybrid work environment.