Membership Growth & Community Experience Lead

YMCA of the USA; Reston (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

YMCA Fairfax County Reston seeks a dynamic Membership Director to lead membership growth, staff development, and community relationship-building. You will drive member experiences, foster welcoming atmospheres, and base decisions on data-driven insights.

Strong communication, scheduling flexibility for evenings/weekends, and a passion for serving the community are essential to succeed in this role.

Qualifications

• Proven ability to lead and develop teams to deliver exceptional member experiences.
• Experience growing membership and retention through relationship-building and engagement.
• Strong interpersonal skills and a passion for creating welcoming environments.
• Results-driven with the ability to use data and execute effectively.
• Ability to work evenings and weekends as needed.

Responsibilities

• Lead and develop staff to deliver exceptional member experiences.
• Grow membership and improve retention through relationship-building and engagement.
• Foster a welcoming, inclusive environment for all members and guests.
• Use data to drive decisions and measure success.

Skills

Team leadership

Membership growth

Interpersonal skills

Data-driven

Education

Bachelor's degree or equivalent

Job description

YMCA Fairfax County Reston seeks a dynamic Membership Director to lead membership growth, staff development, and community relationship-building. You will drive member experiences, foster welcoming atmospheres, and base decisions on data-driven insights.

Strong communication, scheduling flexibility for evenings/weekends, and a passion for serving the community are essential to succeed in this role.