Membership Growth Director — Lead, Inspire, Retain

YMCA of Greater Brandywine; Daylesford (PA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Free family YMCA membership

Medical, dental, and vision insurance

Paid holidays & generous PTO

Babysitting for up to 4 hours/day

Program discounts on childcare, camp,,

Retirement plan with employer 12% + 0

Education reimbursement

Referral bonuses starting at $300

Job summary

The YMCA of Greater Brandywine is seeking a proactive Membership Director to lead the membership team and drive growth while delivering an exceptional member experience.

You will develop strategies to meet goals, oversee the CRM-driven prospect funnel, onboarding and staff training, and coordinate events that boost retention and new memberships, all while managing the branch budget and volunteer committee.

Qualifications

• HS diploma or GED required; bachelor’s degree highly preferred.
• 3–5 years of member services or sales experience.
• Experience training others in sales and customer engagement.
• Strong verbal communication and presentation skills.
• Fluent in spoken and written English.

Responsibilities

• Develops and communicates YMCA of Greater Brandywine membership benefits and values.
• Identifies strategies to meet membership goals and lead-to-join rates.
• Manages membership prospects and process via CRM system.
• Hires, trains, and oversees membership staff and volunteers.
• Develops branch tour scripts and sales processes for the branch to invite prospects.
• Identifies training needs and leads staff development sessions.
• Executes events and programs to drive membership retention and growth.
• Chairs the branch membership committee and manages the budget.

Skills

Member services

Sales

Public speaking

Interpersonal skills

Networking

Communication

Education

High school diploma

Bachelor’s degree preferred

Tools

CRM software

Microsoft Office

Job description

The YMCA of Greater Brandywine is seeking a proactive Membership Director to lead the membership team and drive growth while delivering an exceptional member experience.

You will develop strategies to meet goals, oversee the CRM-driven prospect funnel, onboarding and staff training, and coordinate events that boost retention and new memberships, all while managing the branch budget and volunteer committee.