Membership Director

YMCA of the USA; Reston (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

YMCA Fairfax County Reston seeks a dynamic Membership Director to lead membership growth, staff development, and community relationship-building. You will drive member experiences, foster welcoming atmospheres, and base decisions on data-driven insights.

Strong communication, scheduling flexibility for evenings/weekends, and a passion for serving the community are essential to succeed in this role.

Qualifications

• Proven ability to lead and develop teams to deliver exceptional member experiences.
• Experience growing membership and retention through relationship-building and engagement.
• Strong interpersonal skills and a passion for creating welcoming environments.
• Results-driven with the ability to use data and execute effectively.
• Ability to work evenings and weekends as needed.

Responsibilities

• Lead and develop staff to deliver exceptional member experiences.
• Grow membership and improve retention through relationship-building and engagement.
• Foster a welcoming, inclusive environment for all members and guests.
• Use data to drive decisions and measure success.

Skills

Team leadership

Membership growth

Interpersonal skills

Data-driven

Education

Bachelor's degree or equivalent

Job description

Are you ready to grow your career while helping others achieve their goals, build meaningful relationships, and find a place where they truly belong? The YMCA Fairfax County Reston is looking for an energetic, community-focused leader to join us as our next Membership Director! If you thrive on connecting with people, developing staff, and strengthening community relationships while supporting the Y’s mission, this is an opportunity to make a meaningful impact every day.,

• Proven ability to lead and develop teams to deliver exceptional member experiences
• Experience growing membership and retention through relationship-building and engagement
• Strong interpersonal skills and a passion for creating welcoming environments
• Results-driven with the ability to use data and execute effectively
• Bachelor’s degree or equivalent experience, with 3+ years in membership, sales, or customer experience leadership
• Ability to work evenings and weekends as needed
• Knowledge of the Alexandria community is a plus
• Ability to work evenings and weekends as needed