YMCA Reston - Membership Associate

YMCA; Reston (VA); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

10% YMCA retirement contribution

Generous paid time off and holidays

Professional development and领导机会

Complimentary YMCA family membership

Make a lasting difference in members'/

Job summary

YMCA Fairfax County Reston is seeking a Membership Associate to welcome members, build relationships, and connect people with programs and opportunities within the community. The role focuses on member growth, retention, and delivering the YMCA mission through engaging experiences and services.

You will work with the Membership Director and branch team to execute strategies, host events, and represent the Y in the community, helping people feel valued and connected while promoting a culture of

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• Minimum of 3 years of experience in membership sales and customer service.
• A genuine passion for sales, networking, relationship-building, and community engagement.
• Flexibility to work evenings and weekends, including branch and community events.
• Strong interpersonal, leadership, and communication skills.

Responsibilities

• Grow Membership by Building Relationships through outreach and partnerships.
• Conduct tours focusing on prospective members' needs, not just facility features.
• Respond to membership leads with a consultative approach.
• Help achieve monthly membership and retention goals while upholding the Y's mission.
• Develop and maintain corporate and community partnerships.
• Represent the YMCA at local events and community activities.
• Collaborate with branch leadership to create engaging experiences for members.
• Identify programs and resources to connect people with the Y.

Skills

Sales experience

Customer service

Relationship-building

Interpersonal skills

Leadership

Communication

Education

Bachelor’s degree

Job description

Drive Growth. Build Connections. Strengthen Community

Position: Membership Associate Salary: $45,000.00

At the YMCA Fairfax County Reston, membership is about creating connections, opening doors, and helping people find a place where they belong. As a Membership Associate, you will play an important role in bringing that mission to life every day.

You will be one of the faces of the Y, welcoming members and guests, building relationships, connecting people to programs and opportunities, and creating experiences that keep people engaged with the Y and their community. Your ability to listen, connect, and build trust will directly contribute to membership growth, member retention, and the overall strength of the branch.

What You Will Do At The Y:

Grow Membership by Building Relationships

• Build authentic relationships through community outreach, networking, and partnership development.
• Conduct engaging cause-driven tours that focus on what matters most to each prospective member—not simply the features of the facility.
• Respond to membership leads and inquiries with a consultative, listen-first approach.
• Help achieve monthly membership and retention goals while keeping the Y's mission and community impact at the center of your work.

Be a Connector in the Community

• Develop and maintain meaningful corporate and community partnerships.
• Represent the YMCA at local events, civic gatherings, networking opportunities, and community activities.
• Work closely with branch leadership and program teams to create engaging experiences for members and prospective members.
• Identify opportunities to introduce people to the programs, services, and resources that make the Y an important part of the community.

Create a Place Where Everyone Belongs

• Make sure every person who walks through our doors feels seen, valued, and welcomed.
• Connect members to group exercise classes, programs, volunteer opportunities, and community initiatives.
• Promote a culture grounded in caring, honesty, respect, and responsibility.
• Maintain high standards of facility excellence and professionalism.

Collaborate, Lead & Make an Impact

• Partner with the Membership Director and branch team to execute membership strategies and engagement initiatives.
• Support open houses, member events, community events, and other activities that bring people together.
• Share your knowledge, energy, and leadership with fellow staff.
• Serve as a positive ambassador for the YMCA's mission and values.

Who You Are:

• Bachelor’s degree or equivalent experience preferred.
• Minimum of 3 years of experience in membership sales and customer service.
• A genuine passion for sales, networking, relationship-building, and community engagement.
• Flexibility to work evenings and weekends, including branch and community events.
• Strong interpersonal, leadership, and communication skills.

Why You’ll Love Working At The Y: The YMCA offers a supportive and dynamic work environment that encourages personal and professional growth. By joining our team, you will have the opportunity to make a meaningful impact in the community while enjoying a range of benefits designed to support your overall well-being.

• Comprehensive medical, dental, and vision insurance
• 10% YMCA retirement contribution
• Generous paid time off and holidays
• Professional development and leadership opportunities
• Complimentary YMCA family membership
• The opportunity to make a lasting difference in the lives of our members and communities

The YMCA of Metropolitan Washington is an equal opportunity employer. We are committed to a workplace culture where all employees are treated with fairness and respect.