Membership Experience Specialist

Life Time, Inc.; United States; On-site; USD 21,000 - 28,000; Full time

Job summary

Life Time, Inc. invites applications for a Membership Concierge II to expertly manage member accounts, deliver high-quality service, share programming insights and actively engage members and guests across all venues.

In this fast-paced role you will grow through self-directed progression of hospitality certifications, support new membership sales and ongoing retention efforts, and help build the warm, hospitality-driven culture Life Time is known for by creating extraordinary experiences.

Qualifications

• Must multi-task and deliver high-quality customer service.
• Experience in service recovery.
• Excellent verbal communication skills.
• Comfortable in a fast-paced environment.
• Able to stand for extended periods.

Responsibilities

• Operates as first point of contact for members and guests entering resort
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
• Serves as a key point of contact for new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Skills

Multi-tasking

Customer service

Verbal communication

Problem solving

Education

High School diploma or equivalent

Bachelor’s Degree in Hospitality

Job description

Life Time, Inc. invites applications for a Membership Concierge II to expertly manage member accounts, deliver high-quality service, share programming insights and actively engage members and guests across all venues.

In this fast-paced role you will grow through self-directed progression of hospitality certifications, support new membership sales and ongoing retention efforts, and help build the warm, hospitality-driven culture Life Time is known for by creating extraordinary experiences.