Membership Experience Specialist

LTFMGTCO LTF Club Management Co; Centreville (MD); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and - 

401(k) retirement savings plan with公司?

Training and professional development

Paid sick leave where required by law

Job summary

Life Time is hiring a Membership Concierge II to manage member and guest interactions, education on programs, events, pricing, and account maintenance. You will handle inquiries, process member needs, and contribute to new sales and retention efforts in a fast-paced resort setting.

The role emphasizes service quality, relationship building, and continuous learning through hospitality certifications, with a strong focus on creating extraordinary experiences for members.

Qualifications

• High School graduate or equivalent.
• Minimum 1–2 years of experience in customer service or sales.
• Complete Retention Specialist Certification within 60 days of hire.
• Passion to serve others.
• Effective communication skills.

Responsibilities

• Operates as first point of contact for members and guests entering resort.
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies.
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments.
• Serves as a key point of contact for new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources.

Skills

Customer service

Verbal communication

Multi-tasking

Fast-paced environment

Relationship building

Service recovery

Education

High School diploma or equivalent

Bachelor's Degree in Hospitality (preferred)

Job description

Life Time is hiring a Membership Concierge II to manage member and guest interactions, education on programs, events, pricing, and account maintenance. You will handle inquiries, process member needs, and contribute to new sales and retention efforts in a fast-paced resort setting.

The role emphasizes service quality, relationship building, and continuous learning through hospitality certifications, with a strong focus on creating extraordinary experiences for members.