Membership Experience & Sales Specialist

UFC GYM Naperville; Naperville (IL); On-site; USD 25,000 - 69,000; Full time

Benefits offered by this job

Commission bonuses

Membership access

Employee discounts

Flexible scheduling

In-house training

Recertifications

Team events

High hourly pay cap

Job summary

UFC GYM Naperville is seeking a Membership Services Representative to drive membership sales, engage members, and support front-d desk operations with a focus on delivering exceptional service.

You will conduct fitness tours, present membership options, close sales, and assist in onboarding new members while handling check-ins, class registrations, and POS transactions to ensure smooth club operations.

Qualifications

• In-depth knowledge of sales practices and techniques.
• Strong customer service and interpersonal communication skills.
• Energetic, friendly, and outgoing personality with a positive attitude.
• Ability to multitask with attention to detail.
• Comfortable working with computers, digital processes, and POS systems.
• Self-starter with strong organizational skills.
• Team-oriented with a “can-do” attitude.
• High school diploma or GED required.
• CPR/AED certification may be required (or ability to obtain).
• Minimum 6 months of customer service experience (fitness, retail, hospitality, or related field preferred).
• Sales experience preferred but not required.

Responsibilities

• Drive new membership sales through phone outreach, lead follow-up, and in-club engagement.
• Book membership appointments and meet or exceed monthly goals.
• Conduct 100% of Fitness Tours according to the Membership Playbook.
• Present membership options and close sales professionally and confidently.
• Follow up with newly enrolled members to ensure satisfaction and retention.
• Contact past-due members regarding late payments and down payments.
• Set up in-club and external events.
• Generate leads through outreach initiatives.
• Maintain daily accountability for sales metrics and KPIs set for each shift.
• Proficient in helping members toward their fitness goals and setting them up with a personal trainer.

Skills

Sales

Customer service

Energetic personality

Multitasking

POS proficiency

Organizational skills

Team player

Education

High school diploma or GED

CPR/AED certification

Tools

POS system

Job description

UFC GYM Naperville is seeking a Membership Services Representative to drive membership sales, engage members, and support front-d desk operations with a focus on delivering exceptional service.

You will conduct fitness tours, present membership options, close sales, and assist in onboarding new members while handling check-ins, class registrations, and POS transactions to ensure smooth club operations.