Membership Experience Lead

US Fitness; Annapolis (MD); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Free club membership

Training discounts

Employee referral bonus

Certification & CE

Full-time benefits

Job summary

US Fitness in Annapolis, MD is seeking a Membership Manager to elevate the member experience, build relationships, and drive membership enrollment while overseeing day-to-day club operations.

You will lead tours, convert prospects, onboard new members, track leads in our CRM, and collaborate with the team to keep the club welcoming, safe, and well presented. The role offers growth into leadership within our expanding network.

Qualifications

• High school diploma or GED required.
• CPR/AED certification or willing to obtain within 30 days.
• 2+ years sales experience preferred.
• Strong communication and people-management skills.
• Proficient with MS Office and CRM systems.
• Willingness to work weekends/evenings.

Responsibilities

• Build relationships and guide onboarding; follow up to ensure progress.
• Recruit, convert, and retain members to hit monthly goals.
• Host tours and onboard prospects; ensure successful onboarding.
• Generate local leads and support club marketing.
• Track leads, appointments, and referrals in the CRM.
• Maintain high standards for member service, safety, and club appearance.
• Lead from the front and assist with day-to-day club ops.

Skills

Sales

People management

CRM

MS Office

Communication

Onboarding

Education

High school diploma or GED

CPR/AED certification

Tools

CRM systems

Job description

US Fitness in Annapolis, MD is seeking a Membership Manager to elevate the member experience, build relationships, and drive membership enrollment while overseeing day-to-day club operations.

You will lead tours, convert prospects, onboard new members, track leads in our CRM, and collaborate with the team to keep the club welcoming, safe, and well presented. The role offers growth into leadership within our expanding network.