Member Experience & Enrollment Lead

OneLife; Frederick (MD); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Complimentary club membership

Guest privileges

Discounts on training and apparel

Employee referral bonus

In-house Certification & Continuing Ed

Health, dental, vision, life insurance

Job summary

OneLife Fitness in Frederick, MD is seeking an energetic Membership Manager to lead the member experience at our club. You will build relationships, guide onboarding, and drive monthly membership goals while overseeing day-to-day operations and delivering the Ultimate Fitness Experience.

Responsibilities include tours, converting prospects, maintaining CRM records, supporting club marketing, and ensuring high service standards.

Qualifications

• High school diploma or GED required.
• CPR/AED certification (or willingness to obtain within 30 days).
• 2+ years sales experience preferred.
• Strong communication, sales, and people-management skills.
• Organized, punctual, and customer-focused with a friendly, professional presence.
• Willingness to work flexible hours (including weekends and evenings).

Responsibilities

• Lead member experience and drive membership enrollment.
• Provide club tours and convert prospects.
• Manage onboarding and member progress.
• Recruit, convert, and retain members to hit monthly goals.
• Maintain CRM with leads, appointments, referrals.
• Oversee day-to-day club operations and member service standards.
• Support club marketing and local lead generation.

Skills

Sales experience

People management

CRM experience

Communication

Customer service

MS Office

Education

High school diploma or GED

Tools

MS Office

CRM systems

Job description

OneLife Fitness in Frederick, MD is seeking an energetic Membership Manager to lead the member experience at our club. You will build relationships, guide onboarding, and drive monthly membership goals while overseeing day-to-day operations and delivering the Ultimate Fitness Experience.

Responsibilities include tours, converting prospects, maintaining CRM records, supporting club marketing, and ensuring high service standards.