Membership Growth & Experience Lead

US Fitness; Germantown (MD); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Complimentary club membership

Discounts on training and programs

Employee referral bonus

In-house Certification + Continuing Ed

Full-Time Benefits (medical, dental, 4

Job summary

US Fitness in Germantown is seeking a passionate Membership Manager to lead the member experience at our busy club. You’ll give tours, convert prospects, enroll new members, and help manage day-to-day club operations to deliver the Ultimate Fitness Experience.

Build relationships, onboard new members, and follow up to ensure progress and engagement. Drive membership growth by recruiting, converting, and retaining members to meet monthly goals, while maintaining high standards for service and

Qualifications

• High school diploma or GED is required.
• CPR/AED certification (or willingness to obtain within 30 days).
• 2+ years sales experience preferred.
• Strong communication, sales, and people-management skills.
• Organized, punctual, and customer-focused with a friendly, professional presence.
• Comfortable with basic computer systems (MS Office, CRM/sales tracking).
• Willingness to work flexible hours (including weekends and evenings).

Responsibilities

• You’ll build strong relationships, guide members through tailored onboarding, and proactively follow up to ensure they’re making progress and staying engaged
• Recruit, convert, and retain members to meet monthly membership goals
• Host tours, convert prospects, and ensure successful onboarding
• Generate local leads and support club marketing
• Track leads, appointments, and referrals in our CRM
• Maintain high standards for member service, safety, and club appearance
• Lead from the Front and help with day-to-day club ops

Skills

Sales experience

Communication

People management

CRM usage

MS Office

Education

High school diploma or GED

Tools

CRM

MS Office

Job description

US Fitness in Germantown is seeking a passionate Membership Manager to lead the member experience at our busy club. You’ll give tours, convert prospects, enroll new members, and help manage day-to-day club operations to deliver the Ultimate Fitness Experience.

Build relationships, onboard new members, and follow up to ensure progress and engagement. Drive membership growth by recruiting, converting, and retaining members to meet monthly goals, while maintaining high standards for service and