Member Experience & Growth Manager

Onelife Fitness; Germantown (MD); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Complimentary membership

Guest privileges

Training discounts

In-house certification

Continuing education

Paid time off

Job summary

Onelife Fitness in Germantown, MD, seeks a Membership Manager to elevate the member experience and drive enrollment. You will cultivate relationships, guide onboarding, and convert prospects while delivering the Ultimate Fitness Experience.

You will recruit, engage, and retain members to meet monthly goals, host tours, and generate local leads. This role includes CRM tracking, ensuring service standards, and supporting daily club operations.

Qualifications

• High school diploma or GED required.
• CPR/AED certification (or willingness to obtain within 30 days).
• 2+ years sales experience preferred.
• Strong communication, sales, and people-management skills.
• Organized, punctual, and customer-focused with a friendly, professional presence.
• Comfortable with basic computer systems (MS Office, CRM/sales tracking).
• Willingness to work flexible hours (including weekends and evenings).

Responsibilities

• Build strong relationships, guide members through onboarding, and follow up to ensure progress and engagement.
• Recruit, convert, and retain members to meet monthly membership goals.
• Host tours, convert prospects, and ensure successful onboarding.
• Generate local leads and support club marketing.
• Track leads, appointments, and referrals in our CRM.
• Maintain high standards for member service, safety, and club appearance.
• Lead from the Front and assist with day-to-day club ops.

Skills

Sales experience

Customer service

Communication

People management

Organization

Flexibility

Education

High school diploma or GED

CPR/AED certification

Tools

MS Office

CRM/sales tracking

Job description

Onelife Fitness in Germantown, MD, seeks a Membership Manager to elevate the member experience and drive enrollment. You will cultivate relationships, guide onboarding, and convert prospects while delivering the Ultimate Fitness Experience.

You will recruit, engage, and retain members to meet monthly goals, host tours, and generate local leads. This role includes CRM tracking, ensuring service standards, and supporting daily club operations.