Membership Manager

US Fitness; Annapolis (MD); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Free club membership

Training discounts

Employee referral bonus

Certification & CE

Full-time benefits

Job summary

US Fitness in Annapolis, MD is seeking a Membership Manager to elevate the member experience, build relationships, and drive membership enrollment while overseeing day-to-day club operations.

You will lead tours, convert prospects, onboard new members, track leads in our CRM, and collaborate with the team to keep the club welcoming, safe, and well presented. The role offers growth into leadership within our expanding network.

Qualifications

• High school diploma or GED required.
• CPR/AED certification or willing to obtain within 30 days.
• 2+ years sales experience preferred.
• Strong communication and people-management skills.
• Proficient with MS Office and CRM systems.
• Willingness to work weekends/evenings.

Responsibilities

• Build relationships and guide onboarding; follow up to ensure progress.
• Recruit, convert, and retain members to hit monthly goals.
• Host tours and onboard prospects; ensure successful onboarding.
• Generate local leads and support club marketing.
• Track leads, appointments, and referrals in the CRM.
• Maintain high standards for member service, safety, and club appearance.
• Lead from the front and assist with day-to-day club ops.

Skills

Sales

People management

CRM

MS Office

Communication

Onboarding

Education

High school diploma or GED

CPR/AED certification

Tools

CRM systems

Job description

Join our energetic club team and lead the member experience! As a Membership Manager you'll keep members happy, drive consistent membership enrollment, and help manage day-to-day club operations. You'll provide tours, convert prospects - all while delivering the Ultimate Fitness Experience.

What you'll do:

• You’ll build strong relationships, guide members through tailored onboarding, and proactively follow up to ensure they’re making progress and staying engaged
• Recruit, convert, and retain members to meet monthly membership goals
• Host tours, convert prospects, and ensure successful onboarding
• Generate local leads and support club marketing
• Track leads, appointments, and referrals in our CRM
• Maintain high standards for member service, safety, and club appearance
• Lead from the Front and help with day-to-day club ops

What we’re looking for:

• High school diploma or GED required
• CPR/AED certification (or willingness to obtain within 30 days)
• 2+ years sales experience preferred
• Strong communication, sales, and people-management skills
• Organized, punctual, and customer-focused with a friendly, professional presence
• Comfortable with basic computer systems (MS Office, CRM/sales tracking)
• Willingness to work flexible hours (including weekends and evenings)

Why you’ll love it

• Be part of a fun, fast-paced team dedicated to member success
• Opportunities to grow into leadership roles across our expanding club network

Benefits & Perks:

• Complimentary club membership + guest privileges
• Discounts on training, spa services, programs, and apparel
• Employee referral bonus
• In-house Certification + Continuing Education
• Full-Time Only: Medical, dental, vision, life insurance, 401(k), and paid time off

ONELIFE FITNESS IS AN EQUAL OPPORTUNITY EMPLOYER

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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