Membership Growth & Experience Manager

Onelife Fitness; Frederick (MD); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Complimentary membership

Guest privileges

Training discounts

Referral bonus

Certification program

Job summary

Onelife Fitness is seeking a Membership Manager to lead the member experience, drive enrollment, and help manage daily club operations. You will give tours, onboard new members, and convert prospects while delivering The Ultimate Fitness Experience.

You will build relationships, recruit and retain members to hit monthly goals, and generate local leads. This role emphasizes strong communication, CRM tracking, and ensuring top-notch member service in a fast-paced club environment.

Qualifications

• High school diploma or GED required.
• CPR/AED certification (or willingness to obtain within 30 days).
• 2+ years sales experience preferred.
• Strong communication, sales, and people-management skills.
• Organized, punctual, and customer-focused with a friendly, professional presence.
• Comfortable with basic computer systems (MS Office, CRM/sales tracking).
• Willingness to work flexible hours (including weekends and evenings).

Responsibilities

• Build strong relationships, guide members through onboarding, and proactively follow up to ensure progress and engagement.
• Recruit, convert, and retain members to meet monthly enrollment goals.
• Host tours, convert prospects, and ensure successful onboarding.
• Generate local leads and support club marketing.
• Track leads, appointments, and referrals in our CRM.
• Maintain high standards for member service, safety, and club appearance.
• Lead from the front and assist with day-to-day club operations.

Skills

Sales experience

Communication

People management

CRM

Customer focus

MS Office

Flexibility

Education

High school diploma or GED

Tools

MS Office

CRM/Sales tracking

Job description

Onelife Fitness is seeking a Membership Manager to lead the member experience, drive enrollment, and help manage daily club operations. You will give tours, onboard new members, and convert prospects while delivering The Ultimate Fitness Experience.

You will build relationships, recruit and retain members to hit monthly goals, and generate local leads. This role emphasizes strong communication, CRM tracking, and ensuring top-notch member service in a fast-paced club environment.