Membership Experience Concierge II

Life Time Inc.; South Jordan (UT); Presencial; USD 32.000 - 45.000; Jornada completa

Descripción de la vacante

Life Time Inc. is seeking a Membership Concierge II to serve as the front-line contact for members and guests at our South Jordan, UT resort.

You will support account maintenance, educate on programming, events and pricing, and assist with member reactions while delivering memorable, hospitality-driven service. You will advance through certification levels and contribute to a customized succession plan, building professional growth within a dynamic, inclusive environment that values exceptional

Formación

• Experience delivering high-quality customer service in a fast-paced setting.
• Strong verbal communication and relationship-building skills.
• Ability to handle multiple tasks and prioritize effectively.

Responsabilidades

• Acts as first point of contact for members and guests entering the resort.
• Builds relationships to create extraordinary experiences.
• Handles inbound/outbound calls to support engagement and acquisition.
• Educates members on club programming, events, pricing, and policies.
• Assists with account maintenance and transactions including payments.
• Supports new membership sales and member retention interactions.
• Uses tools to resolve questions and recover service when needed.

Conocimientos

Customer service

Multi-tasking

Verbal communication

Hospitality mindset

Educación

High School graduate or equivalent

Descripción del empleo

Life Time Inc. is seeking a Membership Concierge II to serve as the front-line contact for members and guests at our South Jordan, UT resort.

You will support account maintenance, educate on programming, events and pricing, and assist with member reactions while delivering memorable, hospitality-driven service. You will advance through certification levels and contribute to a customized succession plan, building professional growth within a dynamic, inclusive environment that values exceptional