Member Experience Concierge II | Engagement & Retention

Life Time, Inc.; South Jordan (UT); On-site; USD 21,000 - 30,000; Full time

Job summary

Life Time, Inc. seeks a Membership Concierge II in Utah to serve as the first contact for members and guests. You will manage accounts, share program information, and help drive member engagement with a hospitality mindset.

Ideal candidates have 1–2 years in customer service or sales, high school completion, and a passion for guest experiences. The role emphasizes service recovery and building lasting relationships with club members.

Qualifications

• Multi-task in a fast-paced environment.
• Deliver high quality customer service consistently.
• Demonstrate effective verbal communication skills.
• Maintain a friendly, outgoing demeanor with guests.
• Stand for extended periods as needed.

Responsibilities

• Be the first point of contact for members and guests entering the resort.
• Build relationships and regularly create extraordinary experiences.
• Receive inbound calls and conduct outreach to engage members.
• Educate members on club programming, events, pricing, and policies.
• Assist with account maintenance and member transactions.
• Support new membership sales and member retention interactions.
• Engage in problem solving and service recovery for member questions.

Skills

Customer service

Verbal communication

Multi-tasking

Friendly demeanor

Fast-paced environment

Education

High School graduate or equivalent

Bachelor’s Degree in Hospitality

Job description

Life Time, Inc. seeks a Membership Concierge II in Utah to serve as the first contact for members and guests. You will manage accounts, share program information, and help drive member engagement with a hospitality mindset.

Ideal candidates have 1–2 years in customer service or sales, high school completion, and a passion for guest experiences. The role emphasizes service recovery and building lasting relationships with club members.