Member Sales & Service Associate

BJ's Wholesale Club, Inc.; Weymouth, Northern (MA, KY); Hybride; USD 23 000 - 28 000; Plein temps

Avantages offerts par ce poste

Weekly pay

Daily pay

Free membership

Paid time off

Health benefits

401(k)

Stock purchase plan

Résumé du poste

BJ’s Wholesale Club in Weymouth, MA is hiring for a frontline member services representative. You will promote membership options, assist with purchases, handle returns and enrich the member experience.

We offer weekly pay, benefits, and opportunities to grow with a team that values inclusion and diversity. The role emphasizes delivering fast, friendly service and maintaining accurate signage and club standards.

Join a team that supports your health, financial future, and work-life balance.

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement
• Basic math skills preferred.

Responsabilités

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination
• Drives toward goal achievement, defined by business established benchmarks and results
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
• Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
• Resolves Member concerns in a courteous and timely manner. Escalates issues to PIC and MOD when necessary.
• Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Connaissances

Customer service

Sales

Goal oriented

Description du poste

BJ’s Wholesale Club in Weymouth, MA is hiring for a frontline member services representative. You will promote membership options, assist with purchases, handle returns and enrich the member experience.

We offer weekly pay, benefits, and opportunities to grow with a team that values inclusion and diversity. The role emphasizes delivering fast, friendly service and maintaining accurate signage and club standards.

Join a team that supports your health, financial future, and work-life balance.