Membership & Customer Experience Specialist

BJ's Wholesale Club, Inc.; Stoneham (MA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Weekly pay

Daily pay

Free memberships

Paid time off

Health benefits

401(k) match

Employee stock purchase plan

Job summary

BJ's Wholesale Club is seeking team members to deliver exceptional member service while promoting membership programs and handling merchandise returns and exchanges.

Join a dynamic, fast-paced environment with weekly pay, comprehensive benefits, and opportunities to grow with a trusted Massachusetts employer.

This role emphasizes teamwork, speed, accuracy, and a member-first mindset in a store serving families across the region.

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement.
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs.
• Sells BJ’s membership products to potential new and existing members with high energy and determination.
• Drives toward goal achievement, defined by business benchmarks and results.
• Delivers superior customer service to Members by serving as a first line contact.
• Resolves Member concerns in a courteous and timely manner.
• Assists with BOPIC orders for members and maintains club policies.

Skills

Front line service

Sales experience

Goal oriented

Basic math

Computer proficiency

Job description

BJ's Wholesale Club is seeking team members to deliver exceptional member service while promoting membership programs and handling merchandise returns and exchanges.

Join a dynamic, fast-paced environment with weekly pay, comprehensive benefits, and opportunities to grow with a trusted Massachusetts employer.

This role emphasizes teamwork, speed, accuracy, and a member-first mindset in a store serving families across the region.