Membership Concierge II: Guest Experience & Sales

Life Time Inc.; Mount Laurel Township (NJ); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and/or

401(k) retirement savings plan with公司匹

Training and professional development

Paid sick leave

Job summary

Life Time Inc. in Mount Laurel, NJ is seeking a Membership Concierge II to support member experiences, handle account maintenance, and provide program insights to enhance engagement.

You will greet members, process needs and payments, share club information, and assist with new membership sales and retention. This role emphasizes hospitality, teamwork and service excellence with strong growth opportunities.

Qualifications

• High school diploma or equivalent.
• 1–2 years of customer service or sales experience.
• Complete Retention Specialist Certification within 60 days of hire.
• Excellent verbal communication and ability to multi-task.
• Passion to serve others.

Responsibilities

• Operates as first point of contact for members and guests entering resort.
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies.
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments.
• Serves as a key point of contact for new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Skills

Customer service excellence

Communication skills

Multitasking

Hospitality mindset

Outbound/inbound calls

Education

High School graduate or equivalent

Bachelor’s Degree in Hospitality (preferred)

Job description

Life Time Inc. in Mount Laurel, NJ is seeking a Membership Concierge II to support member experiences, handle account maintenance, and provide program insights to enhance engagement.

You will greet members, process needs and payments, share club information, and assist with new membership sales and retention. This role emphasizes hospitality, teamwork and service excellence with strong growth opportunities.