Membership Concierge II: Member Experience & Sales

Life Time Inc.; New York (NY); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Fully subsidized membership

Product discounts

401(k) retirement savings plan

Training and professional development

Paid sick leave

Job summary

Life Time Inc. in New York seeks a Membership Concierge II to handle account maintenance, service delivery, programming insight and member engagement.

You will grow your skills and build your professional network through self-directed progression of hospitality certification levels and a personalized succession plan. As the first point of contact for members and guests, you will educate on club programming, assist with account changes and payments, support member retention, and resolve inquiries

Qualifications

• Multi-tasking and delivering high-quality customer service.
• Strong verbal communication within a fast-paced environment.
• Able to stand for extended periods and remain friendly.

Responsibilities

• Acts as first point of contact for members and guests.
• Educates on club programming, events, pricing and policies.
• Assists with account maintenance, changes and payments.
• Supports new membership sales and member retention.
• Addresses inquiries and performs service recovery.

Skills

Customer service

Verbal communication

Multi-tasking

Service recovery

Fast-paced

Education

High School diploma

Job description

Life Time Inc. in New York seeks a Membership Concierge II to handle account maintenance, service delivery, programming insight and member engagement.

You will grow your skills and build your professional network through self-directed progression of hospitality certification levels and a personalized succession plan. As the first point of contact for members and guests, you will educate on club programming, assist with account changes and payments, support member retention, and resolve inquiries