Membership Concierge II: Elevate Guest Experience & Engagement

Life Time Inc.; Beachwood (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Life Time Inc. in Beachwood, OH seeks a Membership Concierge II to serve as the primary contact for members and guests, focusing on account maintenance, programming insights, and engagement.

You will grow through hospitality certification levels, assist with membership changes and payments, and contribute to member retention through proactive service recovery. This is a fast-paced, guest-centric role within a resort-style club.

Qualifications

• Candidates must deliver high-quality customer service in a fast-paced club environment.
• Ability to educate members about programs, events, pricing, and policies.
• Experience in sales and member retention is beneficial.
• Certification within 60 days of hire is required.

Responsibilities

• Operates as first point of contact for members and guests entering resort.
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies.
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments.
• Serves as a key point of contact for new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources.

Job description

Life Time Inc. in Beachwood, OH seeks a Membership Concierge II to serve as the primary contact for members and guests, focusing on account maintenance, programming insights, and engagement.

You will grow through hospitality certification levels, assist with membership changes and payments, and contribute to member retention through proactive service recovery. This is a fast-paced, guest-centric role within a resort-style club.