Membership Concierge II: Guest Experience & Programs

Life Time Inc.; Peoria (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Life Time Inc. in Peoria, AZ is seeking a Membership Concierge II to support member and guest engagement, process account maintenance, and drive enrollment in club programming.

You will grow your hospitality skills through certification progressions and contribute to exceptional guest experiences. Responsibilities include handling member inquiries, assisting with account changes and payments, and supporting new membership sales and retention efforts.

Qualifications

• High School diploma or equivalent.
• 1–2 years of customer service or sales experience.
• Complete Retention Specialist Certification within 60 days of hire.
• Strong communication and interpersonal skills.

Responsibilities

• Operates as first point of contact for members and guests entering resort.
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies.
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments.
• Serves as a key point of contact for new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources.

Skills

Multi-tasking

Customer service

Verbal communication

Service recovery

Outgoing demeanor

Education

High School diploma or equivalent

Bachelor’s Degree in Hospitality

Job description

Life Time Inc. in Peoria, AZ is seeking a Membership Concierge II to support member and guest engagement, process account maintenance, and drive enrollment in club programming.

You will grow your hospitality skills through certification progressions and contribute to exceptional guest experiences. Responsibilities include handling member inquiries, assisting with account changes and payments, and supporting new membership sales and retention efforts.