Membership Concierge II: Guest Experience & Engagement

Life Time, Inc.; San Antonio (TX); Sur place; USD 38 000 - 52 000; Plein temps

Résumé du poste

Life Time, Inc. is seeking a Membership Concierge II to serve as the first point of contact for members and guests, handling account maintenance, program information, and service delivery with a hospitality mindset.

You will educate members on club programming, assist with transactions, support member engagement and retention, and pursue hospitality certifications to advance your professional goals.

Qualifications

• Must be skilled at multi-tasking and delivering high quality customer service.
• Able to stand for extended periods in a fast-paced environment.
• Friendly and outgoing demeanor and strong verbal communication.

Responsabilités

• Operates as first point of contact for members and guests entering resort.
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies.
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments.
• Serves as a key point of contact for new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Connaissances

Customer service

Communication

Multi-tasking

Problem solving

Formation

High School diploma or equivalent

Bachelor’s Degree in Hospitality

Description du poste

Life Time, Inc. is seeking a Membership Concierge II to serve as the first point of contact for members and guests, handling account maintenance, program information, and service delivery with a hospitality mindset.

You will educate members on club programming, assist with transactions, support member engagement and retention, and pursue hospitality certifications to advance your professional goals.