Membership Concierge II — Guest Experience & Engagement

Life Time, Inc.; New York (NY); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and/or

401(k) retirement savings plan with a

Job summary

Life Time, Inc. is seeking a Membership Concierge II in New York to provide account maintenance, service delivery, programming insight and member engagement.

You will grow professionally through hospitality certifications and a personalized succession plan to reach your goals. You will be the point of contact for members, educate on club programs, manage payments, and contribute to sales and retention while delivering exceptional experiences.

Qualifications

• Candidates must have 1–2 years in customer service or sales.
• Ability to multi-task and deliver high-quality customer service.
• Excellent verbal communication and friendly demeanor.
• Capacity to stand for extended periods in a fast-paced environment.
• Retention Specialist Certification or willingness to obtain within 60 days.

Responsibilities

• Serve as first point of contact for members and guests entering the resort.
• Build relationships and create extraordinary experiences for members.
• Handle inbound/outbound calls to support engagement and acquisition.
• Educate members on club programming, events, pricing, and policies.
• Assist with account maintenance and transactions including payments.
• Support new membership sales and member retention interactions.
• Resolve member questions and concerns through problem solving and service recovery.

Skills

Customer service

Verbal communication

Multi-tasking

Service recovery

Outgoing demeanor

Problem solving

Education

High School diploma or equivalent

Bachelor’s Degree in Hospitality

Retention Specialist Certification

Job description

Life Time, Inc. is seeking a Membership Concierge II in New York to provide account maintenance, service delivery, programming insight and member engagement.

You will grow professionally through hospitality certifications and a personalized succession plan to reach your goals. You will be the point of contact for members, educate on club programs, manage payments, and contribute to sales and retention while delivering exceptional experiences.