Membership Concierge II: Guest Experience & Engagement

Life Time, Inc.; Rochester Hills (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Life Time, Inc. in Rochester Hills, MI is seeking a Membership Concierge II to handle account maintenance, service delivery, programming insight, and member engagement.

This role offers a path for progression through hospitality certification levels and a personalized succession plan to reach professional goals. You will be the first contact for members and guests, building relationships through exceptional experiences, managing membership changes, and supporting sales and retention activities

Qualifications

• Must provide high quality customer service and handle inquiries.
• Experience in sales or member engagement is preferred.
• Strong verbal communication and problem-solving skills.

Responsibilities

• Operates as first point of contact for members and guests entering resort.
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies.
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments.
• Serves as a key point of contact for new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources.

Skills

Customer service

Sales

Verbal communication

Multi-tasking

Education

High School diploma or equivalent

Job description

Life Time, Inc. in Rochester Hills, MI is seeking a Membership Concierge II to handle account maintenance, service delivery, programming insight, and member engagement.

This role offers a path for progression through hospitality certification levels and a personalized succession plan to reach professional goals. You will be the first contact for members and guests, building relationships through exceptional experiences, managing membership changes, and supporting sales and retention activities