Membership Concierge II: Guest Experience & Engagement

Life Time Inc.; Centreville (AL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and 
-

401(k) retirement savings plan with会社

Training and professional development

Paid sick leave where required by law

Job summary

Life Time Inc. seeks a Membership Concierge II to serve as the primary contact for members and guests at our club in Centreville, Alabama.

You will handle account maintenance, respond to inquiries, educate on programming, events, pricing, and policies, and support membership sales and retention with a hospitality mindset. The role requires strong communication, multitasking, and the ability to thrive in a fast-paced resort environment; a Retention Specialist Certification within 60 days is

Qualifications

• Must be skilled at multi-tasking and delivering high quality customer service.
• Excellent verbal communication and problem-solving skills.
• Able to work in a fast-paced environment and stand for extended periods.

Responsibilities

• Acts as first point of contact for members and guests entering the resort.
• Builds relationships and creates extraordinary experiences.
• Handles inbound/outbound calls to support engagement and acquisition.

Skills

Customer service

Verbal communication

Multi-tasking

Fast-paced environment

Education

High School diploma

Bachelor’s Degree in Hospitality

Job description

Life Time Inc. seeks a Membership Concierge II to serve as the primary contact for members and guests at our club in Centreville, Alabama.

You will handle account maintenance, respond to inquiries, educate on programming, events, pricing, and policies, and support membership sales and retention with a hospitality mindset. The role requires strong communication, multitasking, and the ability to thrive in a fast-paced resort environment; a Retention Specialist Certification within 60 days is