Membership Concierge - Gym Front Desk & Guest Experience

Gold's Gym; Austin, Northern (TX, KY); Hybrid; USD 18,000 - 23,000; Full time

Job summary

Gold's Gym Southeast in Austin, TX is seeking a Front Desk Team Member to warmly greet members, check in guests, and support daily front-desk operations. You will answer calls, process memberships, and direct inquiries to the appropriate staff to ensure a superior guest experience.

The role requires excellent customer service, strong communication, and the ability to multi-task in a busy fitness club. You will work a flexible schedule including weekends and holidays, with a friendly, energetic

Qualifications

• High school diploma or equivalent.
• Excellent customer service skills required.
• Strong communication and organizational abilities.
• Ability to lift up to 50 lbs and stand for extended periods.

Responsibilities

• Greet members and direct guests to create a welcoming entrance.
• Check members in using proper procedures at the front desk.
• Handle front desk operations and phone inquiries professionally.
• Assist with membership sales and sign-ups at kiosks or computer.
• Maintain front desk area, inventory, and log maintenance or safety concerns.

Skills

Customer service

Communication

Multitasking

POS proficiency

CRM systems

Education

High school diploma or equivalent

Tools

POS systems

CRM systems

Job description

Gold's Gym Southeast in Austin, TX is seeking a Front Desk Team Member to warmly greet members, check in guests, and support daily front-desk operations. You will answer calls, process memberships, and direct inquiries to the appropriate staff to ensure a superior guest experience.

The role requires excellent customer service, strong communication, and the ability to multi-task in a busy fitness club. You will work a flexible schedule including weekends and holidays, with a friendly, energetic