Front Desk & Member Experience Specialist

Gold's Gym; Austin (TX); On-site; USD 29,000 - 37,000; Full time

Job summary

Gold's Gym is seeking a Front Desk Team Member in Austin, TX to warmly greet members and guests, manage the front desk, and support gym operations. You will handle check-ins, guest registrations, inquiries, and basic administrative tasks while maintaining a professional appearance and friendly guest experience.

The role involves directing guests to trainers, processing retail transactions, and assisting with class sign-ins, member account updates, and safety reporting.

Responsibilities

• Enthusiastically greet each member and guest promptly to create a friendly and positive entrance and departure to and from the gym.
• Provide security and control to the front door and retail area of the facility.
• Personally check each member into the gym using the proper check-in procedures.
• Monitor check-ins to identify delinquent accounts and notify Gym Management.
• Register all guests into the gym using proper registration procedures.
• Ensure that guests and appointments are directed to the appropriate personal trainer in a prompt, professional manner.
• Utilize the gym phone system to professionally answer guest calls, take appropriate messages to include name and description of question, and follow up with management for all telephone inquiries
• Respond immediately to member requests, inquiries, and concerns.
• Maintain neat appearance and wear proper uniform attire with nametag while on duty.
• Distribute keys, towels and other materials as needed.
• Process retail and concession sales.
• Help maintain a fully stocked cooler and retail inventory.
• Attend all staff meetings as directed.
• Clean and maintain the front desk area according to company standards.
• Log all maintenance concerns that are reported.
• Follow and report any safety concerns.
• Notify management of any gym or member incidents that require incident reports.
• Work when scheduled and adhere to company attendance policies.
• Perform other reasonable work assignments as directed by the Gym General Manager and/or Member Experience Manager to include but not limited to light cleaning and picking up of weights during gym walk throughs.
• Assist in membership sales (kiosk or computer) and signing up members.
• Assign all new members with barcodes, taking member photos, and scheduling complimentary personal training sessions.
• Handle member account changes (form of payment, freeze forms, cancellation forms, manual agreements).
• Assist with receiving orders and checking in retail and concession products.
• Assist members with registering and checking in for classes via app.
• Other duties as assigned.

Job description

Gold's Gym is seeking a Front Desk Team Member in Austin, TX to warmly greet members and guests, manage the front desk, and support gym operations. You will handle check-ins, guest registrations, inquiries, and basic administrative tasks while maintaining a professional appearance and friendly guest experience.

The role involves directing guests to trainers, processing retail transactions, and assisting with class sign-ins, member account updates, and safety reporting.