Membership Concierge: Elevate Member Experience

Life Time Inc.; Colorado; On-site; USD 42,000 - 54,000; Full time

Job summary

Life Time Inc. is seeking a Membership Concierge III to deliver high-quality customer service to members and guests, actively promoting Life Time to prospective members, and assisting with the buying experience.

This role supports club acquisition and retention goals and leads the Concierge Team by modeling service excellence. You will engage with members through emails and calls, customize experiences based on interests, and help with administrative duties and transactions while upholding brand

Qualifications

• Minimum 1 year of customer service experience.
• Minimum 1 year of sales experience.
• Completion of Membership Sales Certification within 60 days of hire.
• Completion of Retention Specialist Certification within 60 days of hire.

Responsibilities

• Facilitate check-in process for members and guests entering club.
• Monitors, handles, and delegates incoming phone calls from members and guests.
• Educate members and guests on club programming, events, pricing, and policies.
• Proactively build relationships with members, delivering over-the-top service experiences.
• Assist with account maintenance, processing member needs and payments.
• SupportRetention Team by offering options when members request to cancel their membership.

Skills

Customer service

Sales experience

Education

High School diploma or equivalent

Job description

Life Time Inc. is seeking a Membership Concierge III to deliver high-quality customer service to members and guests, actively promoting Life Time to prospective members, and assisting with the buying experience.

This role supports club acquisition and retention goals and leads the Concierge Team by modeling service excellence. You will engage with members through emails and calls, customize experiences based on interests, and help with administrative duties and transactions while upholding brand