Membership Experience Leader

Life Time Inc.; Austin (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Life Time Inc. is seeking a Membership Concierge Leader to guide the Membership Concierge Team in delivering exceptional service, driving member engagement, and supporting the Club General Manager.

The role focuses on value-based relationships, retention, and cross-department collaboration to ensure a premium guest experience. You will mentor staff, optimize schedules, and lead initiatives that connect members with programs and services aligned with a healthy lifestyle, with opportunities to

Qualifications

• Strong written and verbal communication; customer service and sales experience.
• Experience in business planning, process management, and budget tracking.
• Proven leadership and staff development capabilities.

Responsibilities

• Regularly participates in Life Time’s classes, activities, events and programming
• Embodies the Life Time brand commitment to a healthy lifestyle professionally and personally
• Leads in zone by exemplifying service excellence and being a member connectivity specialist
• Encourages team members to exceed their own expectations and aim for higher performance
• Onboard and certify team members - Cast to perfection and certify to exhaustion
• Provides guidance, help, coaching, and feedback to enhance member engagement
• Meticulously manages schedules and zone rotations to ensure optimal performance and efficiency
• Functional pro in executing business protocols including new member acquisition, existing member retention and new member connectivity

Skills

Leadership

Customer service

Sales

Budgeting

Communication

Education

High School Diploma or Equivalent

Bachelor’s or Associate’s degree

Tools

Microsoft Dynamics CRM

Microsoft Office Suite

Job description

Life Time Inc. is seeking a Membership Concierge Leader to guide the Membership Concierge Team in delivering exceptional service, driving member engagement, and supporting the Club General Manager.

The role focuses on value-based relationships, retention, and cross-department collaboration to ensure a premium guest experience. You will mentor staff, optimize schedules, and lead initiatives that connect members with programs and services aligned with a healthy lifestyle, with opportunities to