Membership Associate

YMCA of Greater Brandywine; West Goshen Township (PA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free family YMCA membership

Medical, dental, and vision insurance

Paid holidays and plentiful PTO

Babysitting while you work

Job summary

YMCA of Greater Brandywine is seeking a Membership Associate to greet members and guests, direct them to the right areas, and help connect them with programs and resources. You will process memberships, take payments, and register participants in our system, while maintaining accurate records and ensuring security at entry points.

Ideal candidates bring customer service experience, strong communication skills, and a friendly, professional presence.

Qualifications

• High school diploma or GED preferred.
• Must be at least 18 years old.
• Experience in customer service is a plus.

Responsibilities

• Greet members and guests and help direct them to appropriate areas.
• Articulate benefits, offerings, and values of YGBW membership and programs to diverse audiences.
• Assist in membership processing, payments, and program registrations in the membership software.
• Scan memberships and ensure entry security.
• Answer inquiries and direct to the appropriate staff member promptly.

Skills

Customer service

Communication

Cash handling

Membership sales

Problem solving

Education

High school diploma or GED

Tools

Membership software

Job description

Embark on a Journey of Impactful AdventureThe Membership Associate’s primary responsibility is to greet and welcome all who visit the YMCA. The Membership Associates build the Y community by providing accurate information and connecting members and non-members with one another, staff members, programs, and resources that will help them to accomplish their goals.Who Are We?The YMCA of Greater Brandywine (YGBW) was named a 2026 Top Workplace by The Philadelphia Inquirer for the third consecutive year. An association of nine YMCAs serving Chester County, the YMCA of Greater Brandywine is a non-profit organization dedicated to nurturing the potential of every child, promoting healthy living, and fostering social responsibility through life-changing programs for all.Perks & BenefitsFree family YMCA membership, including outdoor poolsMedical, dental, and vision insurance, along with paid holidays and plentiful PTO for full-time employeesBabysitting while you work (up to 4 hours per day)Generous program discounts on childcare, camp, youth sports, swimming lessons and everyday essentials like home, auto, and pet insurance on our employee marketplace12% employer contribution to retirement savings and optional 403B retirement savings plan.Employee Assistance ProgramContinuing education reimbursement, tuition discounts with Chestnut Hill College and Immaculata UniversityCareer development and paid trainingUnlimited referral bonus beginning at $300What You’ll DoProvides outstanding customer experience by greeting members and guests and helping to direct them to the appropriate areas in the facility.Develops and maintains a full understanding of the benefits, offerings, and values of YGBW membership and programming and can articulate them to all types of people with differing needs.Assists in giving cause-driven facility tours for prospective members.Performs basic functions in the organizational membership software system including but not limited to starting and processing memberships, updating contact information, taking payments, and registering individuals for programs.Ensures facility security by scanning members in and checking that their membership is valid before permitting entry. Screens prospects and non-members through the organization’s sexual abuse screening tool before providing entry.Answers member inquiries and/or directs to the appropriate staff member, ensuring the inquiry is responded to appropriately and in a timely fashion.Provide greetings and scanning members at the Outdoor Pool station and Tennis Office on the Upper Main Line YMCA site.Maintains accurate cash, receipt records, and financial operating procedures.Understands and properly executes opening and closing procedures.Maintains a professional atmosphere and presentation with proper and current signage.Always wears approved YGBW apparel and name tag when on duty.Ensure compliance with all YGBW policies and standard operating procedures.Perform other related duties as assignedWhat You'll NeedHigh school diploma or GED preferredMust be at least 18 years of age or olderObtain and maintain all additional new hire certifications and trainings within 90 days of hireWork Conditions and Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. See and observe all sections of an assigned zone or area of responsibility.Why You Need to ApplyNot meeting every single requirement? That’s perfectly okay! Research shows that women and marginalized groups are often hesitant to apply for jobs unless they meet all the qualifications. If you’re excited about this role, don’t let a few mismatches in your experience hold you back. We want to see your application! You could be exactly what we’re looking for!