Membership Associate

YMCA of Greater Brandywine; West Chester (Chester County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free family YMCA membership, including

Medical, dental, and vision insurance,

Babysitting while you work (up to 4h/d

Generous program discounts on child­-;

12% employer contribution to retriment

Employee Assistance Program

Continuing education reimbursement

Career development and paid training

Unlimited referral bonus beginning at

Job summary

The YMCA of Greater Brandywine is hiring a Membership Associate to welcome visitors, explain benefits, and guide members to services. You will handle memberships in the software system, take payments, and support tours for prospective members.

Ideal candidates are 18+, with a high school diploma or GED, and willing to complete required certifications within 90 days. This is a full-time, on-site role with strong customer-service expectations.

Qualifications

• High school diploma or GED preferred.
• Must be at least 18 years of age.
• Complete required new hire certifications within 90 days.

Responsibilities

• Provides outstanding customer experience by greeting members and directing them to areas in the facility.
• Understands YGBW membership benefits and can explain them to diverse members.
• Assists in facility tours for prospective members.
• Uses membership software to start memberships, update info, take payments, and register for programs.
• Scans members and verifies valid membership for entry; screens non-members per policy.
• Answers inquiries and directs to appropriate staff in a timely manner.
• Greets and scans members at Outdoor Pool and Tennis Office on the Upper Main Line YMCA site.
• Maintains cash receipts and follows financial procedures.
• Follows opening/closing procedures and maintains professional signage.
• Wears YGBW apparel and name tag when on duty.
• Ensures compliance with policies and SOPs.
• Performs other related duties as assigned.

Education

High school diploma or GED

Job description

Embark on a Journey of Impactful Adventure

The Membership Associate's primary responsibility is to greet and welcome all who visit the YMCA. The Membership Associates build the Y community by providing accurate information and connecting members and non-members with one another, staff members, programs, and resources that will help them to accomplish their goals.

Who Are We?

The YMCA of Greater Brandywine (YGBW) was named a 2026 Top Workplace by The Philadelphia Inquirer for the third consecutive year. An association of nine YMCAs serving Chester County, the YMCA of Greater Brandywine is a non-profit organization dedicated to nurturing the potential of every child, promoting healthy living, and fostering social responsibility through life-changing programs for all.

Perks & Benefits

• Free family YMCA membership, including outdoor pools
• Medical, dental, and vision insurance, along with paid holidays and plentiful PTO for full-time employees
• Babysitting while you work (up to 4 hours per day)
• Generous program discounts on childcare, camp, youth sports, swimming lessons and everyday essentials like home, auto, and pet insurance on our employee marketplace
• 12% employer contribution to retirement savings and optional 403B retirement savings plan.
• Employee Assistance Program
• Continuing education reimbursement, tuition discounts with Chestnut Hill College and Immaculata University
• Career development and paid training
• Unlimited referral bonus beginning at $300

What You'll Do

• Provides outstanding customer experience by greeting members and guests and helping to direct them to the appropriate areas in the facility.
• Develops and maintains a full understanding of the benefits, offerings, and values of YGBW membership and programming and can articulate them to all types of people with differing needs.
• Assists in giving cause-driven facility tours for prospective members.
• Performs basic functions in the organizational membership software system including but not limited to starting and processing memberships, updating contact information, taking payments, and registering individuals for programs.
• Ensures facility security by scanning members in and checking that their membership is valid before permitting entry. Screens prospects and non-members through the organization's sexual abuse screening tool before providing entry.
• Answers member inquiries and/or directs to the appropriate staff member, ensuring the inquiry is responded to appropriately and in a timely fashion.
• Provide greetings and scanning members at the Outdoor Pool station and Tennis Office on the Upper Main Line YMCA site.
• Maintains accurate cash, receipt records, and financial operating procedures.
• Understands and properly executes opening and closing procedures.
• Maintains a professional atmosphere and presentation with proper and current signage.
• Always wears approved YGBW apparel and name tag when on duty.
• Ensure compliance with all YGBW policies and standard operating procedures.
• Perform other related duties as assigned

Qualifications

What You'll Need

• High school diploma or GED preferred
• Must be at least 18 years of age or older
• Obtain and maintain all additional new hire certifications and trainings within 90 days of hire

Work Conditions and Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. See and observe all sections of an assigned zone or area of responsibility.

Why You Need to Apply

Not meeting every single requirement? That's perfectly okay! Research shows that women and marginalized groups are often hesitant to apply for jobs unless they meet all the qualifications. If you're excited about this role, don't let a few mismatches in your experience hold you back. We want to see your application! You could be exactly what we're looking for!