Membership Associate

Paycom - ATS; Platerville (PA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free family YMCA membership

Medical insurance

Dental insurance

Vision insurance

Paid holidays

Plentiful PTO for full-time

Babysitting while you work

Retirement contributions

Continuing education reimbursement

Career development and training

Referral bonus

Job summary

The YMCA of Greater Brandywine is seeking a friendly Membership Associate to greet members and guests, direct them to the right areas, and share details about benefits, programs, and values. The role includes basic membership tasks in our software, processing payments, and maintaining records at the Upper Main Line YMCA site.

You will also conduct facility tours for prospective members, handle inquiries, and ensure a welcoming, secure environment.

Qualifications

• High school diploma or GED preferred.
• Must be 18 years or older.

Responsibilities

• Greet members and guests and direct them to the appropriate areas.
• Explain benefits, offerings, and values of YMCA membership.
• Assist with tours for prospective members.
• Process memberships and update contact information in the system; handle payments.
• Maintain accurate cash and receipts and follow opening/closing procedures.

Skills

Customer service

Communication

Friendly demeanor

Education

High school diploma or GED

Tools

Membership software

Job description

Embark on a Journey of Impactful AdventureThe Membership Associate’s primary responsibility is to greet and welcome all who visit the YMCA. The Membership Associates build the Y community by providing accurate information and connecting members and non-members with one another, staff members, programs, and resources that will help them to accomplish their goals.Who Are We?The YMCA of Greater Brandywine (YGBW) was named a 2026 Top Workplace by The Philadelphia Inquirer for the third consecutive year. An association of nine YMCAs serving Chester County, the YMCA of Greater Brandywine is a non-profit organization dedicated to nurturing the potential of every child, promoting healthy living, and fostering social responsibility through life-changing programs for all.Perks & BenefitsFree family YMCA membership, including outdoor poolsMedical, dental, and vision insurance, along with paid holidays and plentiful PTO for full-time employeesBabysitting while you work (up to 4 hours per day)Generous program discounts on childcare, camp, youth sports, swimming lessons and everyday essentials like home, auto, and pet insurance on our employee marketplace12% employer contribution to retirement savings and optional 403B retirement savings plan.Employee Assistance ProgramContinuing education reimbursement, tuition discounts with Chestnut Hill College and Immaculata UniversityCareer development and paid trainingUnlimited referral bonus beginning at $300What You’ll DoProvides outstanding customer experience by greeting members and guests and helping to direct them to the appropriate areas in the facility.Develops and maintains a full understanding of the benefits, offerings, and values of YGBW membership and programming and can articulate them to all types of people with differing needs.Assists in giving cause-driven facility tours for prospective members.Performs basic functions in the organizational membership software system including but not limited to starting and processing memberships, updating contact information, taking payments, and registering individuals for programs.Ensures facility security by scanning members in and checking that their membership is valid before permitting entry. Screens prospects and non-members through the organization’s sexual abuse screening tool before providing entry.Answers member inquiries and/or directs to the appropriate staff member, ensuring the inquiry is responded to appropriately and in a timely fashion.Provide greetings and scanning members at the Outdoor Pool station and Tennis Office on the Upper Main Line YMCA site.Maintains accurate cash, receipt records, and financial operating procedures.Understands and properly executes opening and closing procedures.Maintains a professional atmosphere and presentation with proper and current signage.Always wears approved YGBW apparel and name tag when on duty.Ensure compliance with all YGBW policies and standard operating procedures.Perform other related duties as assignedWhat You'll NeedHigh school diploma or GED preferredMust be at least 18 years of age or olderObtain and maintain all additional new hire certifications and trainings within 90 days of hireWork Conditions and Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. See and observe all sections of an assigned zone or area of responsibility.Why You Need to ApplyNot meeting every single requirement? That’s perfectly okay! Research shows that women and marginalized groups are often hesitant to apply for jobs unless they meet all the qualifications. If you’re excited about this role, don’t let a few mismatches in your experience hold you back. We want to see your application! You could be exactly what we’re looking for!