Membership Advisor & Welcome Center Specialist (Evenings)

Mystic Valley YMCA; Malden (MA); On-site; USD 21,000 - 22,000; Part time

Job summary

Mystic Valley YMCA is seeking a part-time Membership Advisor / Welcome Center Attendant in Malden, MA. You will greet visitors, provide information on programs, and process memberships with a customer-first mindset.

Responsibilities include tours, answering questions about pricing, and maintaining a welcoming environment while supporting daily center operations. Evening, weekend, and some holiday coverage may be required.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or sales experience preferred.
• Strong communication and interpersonal skills.
• Comfort with point-of-sale systems and basic computer operations.
• Ability to multitask in a fast-paced environment.
• Friendly, approachable demeanor with a customer-first attitude.
• Ability to work evenings, weekends, and holidays as needed.

Responsibilities

• Greet visitors and members at the Welcome Center to deliver excellent service.
• Explain membership types, pricing, and promotions to drive sign-ups.
• Process new memberships, renewals, changes, and cancellations accurately.
• Maintain a welcoming and professional environment for all guests.
• Support front-desk operations and assist with events as needed.

Skills

Customer service

Sales

Communication skills

POS systems

Computer literacy

Multitasking

Friendliness

Evening/weekend availability

Education

High school diploma or equivalent

Tools

POS systems

Computer basics

Job description

Mystic Valley YMCA is seeking a part-time Membership Advisor / Welcome Center Attendant in Malden, MA. You will greet visitors, provide information on programs, and process memberships with a customer-first mindset.

Responsibilities include tours, answering questions about pricing, and maintaining a welcoming environment while supporting daily center operations. Evening, weekend, and some holiday coverage may be required.